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TalentRise Recruitment
Assistant General ManagerTalentRise Recruitment • Manchester, Greater Manchester, UK
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Assistant General Manager

Assistant General Manager

TalentRise Recruitment • Manchester, Greater Manchester, UK
30+ days ago
Job type
  • Full-time
Job description

Residence Lead
Manchester
Full-Time | Permanent

An Assistant General Manager-level opportunity within one of the UKs largest co-living communities.

This is an excellent opportunity for an experienced hospitality, PBSA, Build-to-Rent (BTR), or customer service leader looking to progress into senior operational management.

Reporting directly to the General Manager, the Residence Lead is responsible for the day-to-day leadership of a large residential community. Working closely with the General Manager and wider leadership team, you will play a key role in driving operational performance, resident experience, occupancy, retention, and team development across a flagship living scheme.

Key Responsibilities

  • Act as the main escalation point for resident issues, ensuring a welcoming, high-quality resident experience while driving satisfaction, retention, and community engagement.
  • Monitor resident feedback and operational KPIs, including NPS, occupancy, conversion, and compliance, implementing improvements across the resident journey.
  • Support frontline service delivery and participate in the on-call escalation rota.
  • Drive occupancy targets through effective management of enquiries, viewings, CRM follow-ups, renewals, and referral activity.
  • Minimise void periods through proactive planning, efficient re-letting processes,...
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Assistant General Manager • Manchester, Greater Manchester, UK

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