Head of Marketplace Trading & Performance
Milton Keynes
Fulltime
Permanent
A fastgrowing Ecommerce organisation specialising in consumer products online marketplaces and a dedicated D2C website.
The business partners with globally recognised brands delivering highquality products directly to customers.
This senior role leads the full commercial operational and accounthealth performance of all online marketplaces within the assigned region.
You will act as the single accountable owner of marketplace results directing a multidisciplinary team and holding responsibility for P&L delivery trading strategy demand planning PPC performance and partner relationship management.
Leading a team you will report directly to the Senior Leadership team with endtoend accountability for marketplace outcomes.
Key AccountabilitiesCommercial Ownership & P&L Delivery Deliver revenue margin and contribution targets for all online marketplaces.
Manage performance vs budget and forecast driving corrective actions where required.
Control margin levers including pricing promotions fees PPC efficiency fulfilment and storage.
Ensure trading decisions are commercially justified with clear profit and stock impact.
Partner with Finance to support re-forecasting and performance explanation.
Marketplace Ownership & Relationship Management Act as the single accountable owner for online marketplace performance.
Lead all operational commercial and strategic interactions with marketplace partners.
Manage escalations issue resolution and performance reviews.
Evaluate and drive participation in partner programmes that deliver commercial value.
Account Health & Risk Management Protect account health across all marketplaces.
Set standards for compliance operational discipline and risk control.
Monitor policy adherence performance metrics and risk indicators.
Lead responses to warnings investigations or suspensions.
Ensure corrective actions are implemented and sustained.
Demand Planning Leadership Direct demand planning forecasting and replenishment priorities.
Define stock allocation across marketplaces.
Own sellthrough targets and exit strategies for slowmoving stock.
Manage risks relating to shortages excess inventory and aged stock.
Take accountability for commercial outcomes of demand decisions.
Trading Pricing & Promotions Own marketplace trading strategy and execution.
Direct Category Managers on range strategy and SKUlevel performance.
Set pricing strategies aligned to margin and competitive positioning.
Approve promotions deals and discounting activity.
Take decisive action on underperforming SKUs.
PPC & Traffic Performance Own PPC strategy execution and commercial outcomes.
Set targets for PPC Executives and ensure spend is ROIdriven and stockaware.
Optimise TACoS ACOS conversion rates and organic/paid balance.
Scale pause or redirect spend based on performance and inventory.
Catalogue Content & Listing Standards Set standards for listing quality content accuracy and brand presentation.
Direct Copywriter and Listings Uploaders on priorities and execution.
Ensure catalogue structure supports discoverability conversion and compliance.
Oversee new product launches and listing readiness.
CrossFunctional Leadership Drive execution across PPC Supply Chain Compliance Finance and Operations.
Set clear priorities actions and deadlines for marketplace initiatives.
Escalate risks early and ensure followthrough on agreed actions.
Reporting & Insight Own weekly trading updates and monthly performance reviews.
Analyse revenue margin PPC and stock health performance.
Direct the Commercial Analyst on insight generation.
Translate insight into clear decisions and actions.
Compliance & Operational Readiness Ensure products are compliant upon arrival.
Prevent blocked inventory or listing suspensions through proactive control.
Maintain operational readiness for peak and seasonal trading.
Requirements
Online marketplace expertise
Strong commercial acumen and P&L ownership
Advanced analytical capability
Proven leadership of crossfunctional teams
Strong relationship management skills
Demand planning and inventory management experience
Operational and compliance awareness
Strategic thinking with commercial pragmatism
Excellent communication skills
High resilience and problemsolving capability
Benefits
Employee Assistance Programme
Wellbeing initiatives
Pension
Private medical insurance
Required Skills:
Online marketplace expertise Strong commercial acumen and P&L ownership Advanced analytical capability Proven leadership of crossfunctional teams Strong relationship management skills Demand planning and inventory management experience Operational and compliance awareness Strategic thinking with commercial pragmatism Excellent communication skills High resilience and problemsolving capability
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 55000 - 55000