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Pertemps Bond
Student Experience Team MemberPertemps Bond • County Durham, North East, UK
Student Experience Team Member

Student Experience Team Member

Pertemps Bond • County Durham, North East, UK
30+ days ago
Salary
£13.77 hourly
Job type
  • Full-time
Job description
Job role: Student Experience Team Member
Location: Durham
Contract:
Temporary
Hourly rate: £13.77
Shift pattern: Working 37.5hrs per week (5 out of 7 days)

The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.

Duties include:
  • Be a positive brand ambassador, delivering excellent customer service.
  • Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
  • Build relationships with students, listen to their needs, and direct them to appropriate support.
  • Respond promptly to student feedback, resolve issues, or escalate when necessary.
  • Follow all company policies, procedures, and ways of working.
  • Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
  • Maintain a safe environment and follow health, safety, and emergency procedures.
  • Help Resident Ambassadors build an engaging student community through events.
  • Keep the property clean, tidy, and well maintained.
  • Manage post and parcels accurately according to procedures.
  • Support sustainability initiatives and contribute to environmental goals.

Please apply online if interested.
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Student Experience Team Member • County Durham, North East, UK

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