Travelzoo is hiring a Member Services Associate. This position is based in either our London or Manchester office and reports directly to the Head of Customer Service. Responsibilities * … Skilled in escalating service issue resolution: lead investigations, negotiate client solutions, and design systemic fixes to prevent recurren * ceConfident to partner with Sales and Production teams to resolve operational issues related to travel offers, including deal structure, disclosure accuracy, fulfillment, and communicatio * nsDriven to manage and resolve client billing disputes, payment reconciliations, and invoicing discrepanci * esKeen to lead and administer the quality assurance programme across front line and escalations service teams, setting quality standards and driving performance accountabili * tyAble to conduct structured performance audits of service team operations to verify policy and process compliance; identify gaps and implement action pla * nsEager to produce regular member and client insights reports and contact centre performance reviews; translate data into actionable recommendations that enhance the member journey and agent effectivene * ssMotivated to evaluate and champion new agent tools, workflow automation, and client portal enhancements that improve the user experience and operational efficien You are ideally * ... A degree educated professional with 3–5+ years of progressive experience in customer service, client success, account management, or service oper * ionsExperienced in serving as the primary contact for client relationship manage * mentAble to translate customer service content and communications for German-speaking members, including templates, correspondence, and support mater * ialsHighly organized, possess strong analytical and problem-solving sk * illsA confident communicator who can exercise independent judgment and decision-ma * kingFluent in German (written & oral) - please note this is a must-have requirement for the posit * ion.Proficient in Microsoft Excel and Powe What’s in it for * you… Broaden your horizon by working with a global team and potentially in a different c * ountryExperience one of our travel deals first-hand each year, with additional vacation days and a travel budget – we call it the Travelzoo Expe * rienceWe recognize your achievements with our employee * awardsEnjoy working like an entrepreneur? Our flat hierarchies will provide you with this oppor * tunityWe offer competitive compensation and benefit pa J-18808-Ljbffr
Client Relationship Manager [German Speaker] (m/f/d) • London, England
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