Front of House Supervisor

Company Description

Job Title: Front of House Supervisor
Location: Bromsgrove
Contract Type: Permanent, 52 week
Salary: Competitive

Why Join Us?

• 33 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

About the role:

We are seeking an enthusiastic and customer-focused Front of House Supervisor to oversee the smooth delivery of service at Bromsgrove School. Working closely with the catering and kitchen teams, you’ll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.

You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

Job Description

Key Responsibilities

• Lead and motivate the front-of-house team to deliver excellent service
• Maintain high standards of food presentation and dining area cleanliness
• Ensure all hospitality events run smoothly and professionally
• Monitor and respond to customer feedback in a positive and proactive way
• Support with ordering, stock control, and record keeping
• Uphold all food safety, allergen, and health & safety procedures

Qualifications

Candidate Profile

• Experience in a front-of-house or customer service supervisory role
• Strong leadership and people skills, with a positive and approachable manner
• Excellent communication skills, both face-to-face and written
• Well-organised, with the ability to prioritise tasks in a busy environment
• Knowledge of food safety and allergen management procedures
• Passionate about hospitality and delivering a great customer experience
• Full UK driving license necessary

Additional Information

We pride ourselves on:

People first
We’re a company of individuals, united in doing our best for our clients.

Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.