Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.
Position Overview:
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from in or around the Dudley or Walsall and surrounding area.
Key Responsibilities:
Customer and Technical:
Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to carry out work for Planned Preventative Maintenance (PPM) Customer Breakdowns Warranty work Hire and Commissioning workloads.
Build and maintain strong relationships with customers acting as a trusted point of contact.
Collaboration with Service desk Sales and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology along with a variety of hand-tools following blueprints or engineering specifications to diagnose and repair units.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Communications with supervisors regions service managers and senior technicians and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
Proven experience in service or field-based technician role.
Strong knowledge of customer service principles.
Excellent interpersonal skills with the ability to motivate technicians to deliver customer experiences
Effective communication skills
Analytical thinking and problem-solving abilities.
Skills and Capabilities:
Proficient in using Microsoft Office Suite.
UK Drivers licence as a company vehicle will be allocated
Right to Work status confirmed for Country of application.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
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