Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based
The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incident and advising on requirements for continuous improvement i.e. to reduce incident volumes. The Sonata Application Support Analyst works closely with the wider Sonata team wider technology teams business stakeholders delivery teams and external vendors to ensure Sonata remains stable scalable and fit for purpose.
This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.
Incident and Problem Management
Monitoring
Service
Knowledge & Capability Development
If you feel youd be a great fit for Royal London but dont meet every requirement wed still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn we encourage you to apply!
Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance.
Were an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.
Required Experience:
IC
Sonata Application Support Analyst • Edinburgh, Scotland, UK
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