Senior Collections and Recoveries Manager

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time job-share or full-time basis because we know the best person for the job isnt always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Credit Risk Team where you will develop and implement the strategy for Collections and Recoveries across the Bank ensuring that the portfolios are effectively and proactively managed within the credit risk appetite and current regulatory requirements with a key focus on Customer Outcomes.

Working as part of the Collections and Recoveries Shared Service teamour ideal team member will have previous experience in providingsupport and advice to businesses for specific case management ad-hoc collections queries and legal recovery matterswith excellent customer service and communicationskills.

RESPONSIBILITIES

• Provide robust challenge and oversight to the Customer Support and Collections Team on exposure strategies. Attend the Watchlist and Arrears Management forums for qualifying collections and emerging risk exposures ensuring risks are appropriately considered strategies agreed including appropriate forbearance offerings.
• Provide input to the development implementation and ongoing management of credit risk strategies and frameworks across the Bank key to ensuring alignment and compliance with our regulatory requirements as well as business and group policies.
• Management of Collections and Recoveries Policies and Standards across the Bank and associated processes ensuring they remain fit for purpose aligned with acceptable practices and evolving in line with changing regulation.
• Provide leadership and direction to the Litigation and Recoveries Team.
• Coach mentor and develop staff including overseeing new employee onboarding and providing career development planning and opportunities.
• Work with Third Party Management and other teams where appropriate to demonstrate governance and oversight of third parties used to support collections and recoveries activities.

Developing Our People:as a line manager you will be responsible for inspiring and motivating your team as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Extensive knowledge of Collections and Recoveries practices and processes including Insolvency law gained through substantial experience gained in a Financial Services Organisation(s)
• Expert knowledge of Collections and Recoveries KPIs policies processes and controls.
• Experience of leading and managing a team including remote locations.
• Good understanding of the each of the respective Bank businesses.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Knowledge and experience in other risk disciplines (credit operational fraud regulatory)
• A good level of understanding of the products and services offered across the Bank and positioning within the competitive marketplace.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

#LI-CD1 #LI-Hybrid

The Company

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.

The Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Cycle to work scheme

Gym discounts

Purchase additional holiday

Documents

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1