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Civic Recruitment Limited
Maintenance CoordinatorCivic Recruitment Limited • Central Bedfordshire, England, UK
Maintenance Coordinator

Maintenance Coordinator

Civic Recruitment Limited • Central Bedfordshire, England, UK
30+ days ago
Job type
  • Full-time
  • Temporary
Job description

9 months contract with a Local Authority

Job Title: Maintenance Coordinator

Job Purpose

To provide an efficient and customer-focused repairs coordination service for over 5000 council-owned homes. The role is responsible for diagnosing repairs scheduling maintenance works monitoring repair orders through to completion and ensuring residents receive excellent customer service throughout the process.

Key Responsibilities

  • Diagnose repair requests raised by residents and internal/external stakeholders.
  • Schedule repair works efficiently to maximise trade productivity and service delivery.
  • Manage repairs cases from initial report through to completion ensuring compliance with council policies and procedures.
  • Monitor and update repair orders closing completed jobs and removing duplicate or unnecessary orders.
  • Keep residents informed of repair progress and provide excellent customer service.
  • Liaise with operatives contractors residents and colleagues to ensure timely completion of repairs.
  • Maintain accurate records using housing maintenance systems and telephony platforms.
  • Support the Housing Maintenance Service in achieving performance targets and customer satisfaction.

Essential Experience & Skills

  • Experience in a customer service scheduling repairs coordination or administrative role.
  • Strong communication and organisational skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Excellent problem-solving and customer handling skills.
  • Strong IT skills including experience using telephony and computer-based systems.
  • Ability to work collaboratively with a wide range of stakeholders.

Desirable Experience

  • Experience within a Housing Maintenance Repairs or Property Services environment.
  • Knowledge of local authority or social housing maintenance services.
  • Understanding of repairs scheduling and work order management systems.

Qualifications

Essential

  • GCSEs (or equivalent) including English and Mathematics.
  • Good level of IT literacy.

Desirable

  • Customer Service Business Administration Housing or Property-related qualification.
  • Relevant vocational qualification within Housing or Maintenance Services.

Personal Attributes

  • Customer-focused with a passion for helping others.
  • Positive proactive and "can-do" attitude.
  • Strong attention to detail.
  • Flexible and adaptable approach to work.
  • Ability to work effectively under pressure and meet deadlines.

Additional Information

  • Contract Type: Limited Company/Umbrella
  • Pay Rate: 20.20 per hour
  • Hours: 37 hours per week
  • Location: Brewers Hill Road Dunstable Central Bedfordshire LU6 1AD United Kingdom
  • Working Pattern: Hybrid working arrangement. Successful applicants will be required to attend the Dunstable office a minimum of 2 days per week.
  • Working Hours: Monday to Thursday: 08:30 17:00 Friday: 08:30 16:30
  • We operate on a bi-weekly payment schedule.
  • Closing date: 4th July early applications are encouraged





Required Skills:

Admin & Clerical


Required Education:

GCSC


Employment Type : Full Time
Experience: years
Vacancy: 1
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Maintenance Coordinator • Central Bedfordshire, England, UK

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