Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At IDBS one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At IDBS we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design execute and orchestrate processes manage contextualize and structure their data and gain valuable insights throughout the drug lifecycle from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact working alongside passionate colleagues who care deeply about our mission and each other.
*Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths TechTarget
Learn about the Danaher Business System which makes everything possible.
The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding in-life service supportschedulingupgrades andcoordinatingoffboarding while ensuring activities align with established procedures. The Analystis responsible forworking directly with customers toresolve routine issues handle standard customer requests andmaintainreliable and compliant SaaS environments. They alsoassistwith qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success the Analyst helps ensuretimelyservice delivery adherence to quality and compliance standards and overall customer satisfaction whilecontinuing to build technical and operationalexpertise.
This position reports to the SaaS Operations Manager and is part of the Customer Operations department located in Woking and will be an on-site role.
In this role you will have the opportunity to:
The essential requirements of the job include:
Travel Motor Vehicle Record & Physical/Environment Requirements:
It would be a plus if you also possess the following experience:
IDBS a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Required Experience:
IC
SaaS Operations Analyst • Woking, England, UK
Defend Critical Infrastructure.Cyber threats never stand still—and neither do we.We're looking for a Senior Security Operations Centre (SOC) Analyst to join our growing Cyber Security team and play... Show more
Mandarin Recruitment is seeking a passionate individual to join a fast-growing market in the United Kingdom.This role involves reporting to the Managing Director and is under a third-party payroll,... Show more
Morgan Advanced Materials is seeking an experienced Microsoft Dynamics 365 Functional Consultant – Operations & Supply Chain to join the Highlander programme delivery team.The role is hands-on and ... Show more
Month contract initially + Extensions.Based: Hybrid - 1 day p/w Onsite in Windsor.Rate: £400 - £500 p/d (via Umbrella company).We have a great opportunity with a world leading organisation where yo... Show more
A leading cybersecurity firm is seeking a Senior Operations Lead to drive operational excellence in Cyber Resilience Consulting.This role involves scheduling, resource coordination, and performance... Show more
Senior Operations and IT Risk & Governance Analyst.At Allianz UK, our shared purpose is ‘We secure your future’ — for our customers, colleagues and wider society.This purpose guides how we manage r... Show more
Powering the Future of Naval Technology.Operational Services & Support business.Based at one of our UK sites (Loudwater, Greenford or Weymouth), you'll play a key role in driving strategic ... Show more
We are looking for a proactive and technically confident Business Systems Analyst to support and enhance the core systems that underpin our housing and operational services.Work closely with the IT... Show more
Junior Security Operations Analyst role at SiXworks an IBM company.Monitoring of systems for security alerts, intrusions, or activity considered unauthorized, unexpected, or illicit.Responding to i... Show more
Reckitt in Slough is seeking an interim IT Operations Transformation Lead to drive a large-scale transformation of IT Service Operations, delivering improved performance, efficiency and scalability... Show more
Cyber threats don't sleep and neither do the teams that stop them.At Sopra Steria, our Security Operations Centre stands on the front line of cyber defence, protecting some of the UK's most... Show more
Civic Recruitment Limited is seeking a Housing Applications Lead on a 3–12 month contract with a Local Authority.The role focuses on the NEC Integrated Housing Management System and related applica... Show more
A leading secure digital solutions provider in Farnborough is seeking a Junior Security Operations Analyst.Responsibilities include monitoring security systems for alerts and responding to incident... Show more
Travelport is seeking a Director of Sales Excellence to lead the transformation of commercial operations in Langley, UK.The role will focus on improving sales processes, driving automation, and ens... Show more
UBT is seeking an experienced Operations Manager for its Cranleigh facility in Surrey, UK.This role involves leading warehouse, production, and logistics teams with a focus on driving improvements ... Show more
We currently have an exciting opportunity for a.Management of small-scale team of Analysts to deliver SOC services across multiple projects and/or platforms.Monitoring of Systems for Security Alert... Show more
A leading UK retailer in Slough is seeking a Technical Operations Team Lead to manage application operations across key business systems.This full-time role offers exposure to modern cloud platform... Show more
Windsor Forest Colleges Group is looking for an Engagement and Onboarding Lead to join our Greenskills Department on a fulltime basis.Being primarily based at our Slough & Langley campus, the succe... Show more
Epicor in Bracknell, UK is seeking a System Ops Analyst to install and maintain infrastructure services and contribute to improvements.You will collaborate with Security, Networking, Development an... Show more
Head of Cyber Resilience Consulting.Cyber security isn’t an add-on to IT.That’s why modern UK organisations separate the teams who.And it’s why they choose Saepio.We’re one of the UK’s most recogni... Show more
