If you enjoy working collaboratively adapting to different tasks and making a real difference to customer outcomes this could be the role for you. As a Customer Experience Advisor in our Sensitive Claims team youll play a key role in supporting our Retail Operations by building trust showing empathy sharing knowledge and ensuring every interaction leaves customers feeling valued and understood. This role attracts a salary of 24720.
What youll be doing:
Delivering outstanding customer experiences across telephony email and written correspondence
Complying with regulatory and internal processes to protect customers colleagues and the business
Taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes
Identifying prioritising and resolving complaints while learning from feedback
Spotting opportunities to improve processes and enhance the customer journey
Using indepth product and system knowledge to support customers and colleagues
Providing customers with timely relevant information to help them make effective financial decisions
Working flexibly across teams when required to meet customer needs
Who were looking for:
Strong understanding of different customer types and how their needs may vary. Due to the sensitive nature of these conversations we are looking for individuals with a caring and compassionate nature
Excellent attention to detail and the ability to record and report information accurately
Confidence in learning and adapting to multiple systems and processes
Proven ability to prioritise and manage queries effectively
Strong written and verbal communication skills
Good commercial awareness and sound judgement
Ability to build effective relationships and influence a wide range of people
A collaborative mindset with flexibility to support different teams when needed
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Customer Experience Adviser Sensitive Claims • Cardiff, Wales, UK
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