Senior Service Designer - Healthcare Sector

Responsibilities * Define and implement service design strategies and methodologies across multiple projects and initiatives. * Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider roadmap. * Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. * Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. * Mentor and guide junior designers, fostering a culture of continuous growth and improvement. * IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. * Were looking for Service Designers to join us on our mission to design and deliver excellent services for our clients. Were seeking passion for understanding people and placing the human experience at the heart of all decision-making. You will help define the capabilities needed to realize services that meet the needs of users and employees in thoughtful and innovative ways. * To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential. * Bachelors Degree Required Technical and Professional Expertise * Extensive experience in service design and methodologies. * Exceptional analysis and communication skills. * Strong strategic thinking and problem-solving abilities. * Ability to influence stakeholders at all levels and drive organizational change. * Proven experience in leading service design initiatives and projects. Preferred Technical and Professional Experience * Experience with user research methods and tools. * Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network). * Knowledge of UX design principles and practices. * Experience with visual design tools (e.g., Sketch, Figma, Adobe XD). * Passion for service design and continuous improvement. Security screening: This role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for the Security Check (SC) or Developed Vetting (DV). IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Being an IBMer means youll be able to learn and develop yourself and your career, youll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? At IBM Consulting UK FutureNow, youll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. Youll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, youll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. Youll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. IBM Consulting is IBMs consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. IBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. * Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme * More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities. J-18808-Ljbffr