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Clearline Recruitment Ltd
Service Desk ApprenticeClearline Recruitment Ltd • East Grinstead, ENG, GB
Service Desk Apprentice

Service Desk Apprentice

Clearline Recruitment Ltd • East Grinstead, ENG, GB
30+ days ago
Salary
£24,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Job Description

Job Title: Service Desk Apprentice

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Apprenticeship: Information Communications Technician Level 3 Apprenticeship

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Location: East Grinstead

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Salary: £24,000 - £25,000 per annum

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Hours: Full-time

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\n Kick-start your IT career as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience providing technical support, troubleshooting IT issues and delivering excellent customer service while working towards a nationally recognised apprenticeship qualification.

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Benefits

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  • Hands-on experience within a growing IT business
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  • Dedicated mentoring and structured training
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  • Opportunity to develop technical support and customer service skills
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  • Exposure to a wide range of IT systems and technologies
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  • Clear progression opportunities upon successful completion
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Requirements

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  • Passion for IT and technology
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  • Excellent communication and customer service skills
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  • Good problem-solving ability and willingness to learn
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  • Organised with strong attention to detail
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  • Ability to work well both independently and as part of a team
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  • Good IT literacy and a proactive approach
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  • GCSEs (or equivalent) in English and Maths preferred
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Responsibilities for an Apprentice

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  • Provide first-line technical support via telephone, email and monitoring systems
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  • Respond to incidents and service requests within agreed service levels
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  • Log, prioritise and accurately update support tickets
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  • Troubleshoot technical issues and resolve where possible
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  • Escalate more complex issues to senior team members
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  • Keep customers updated on the progress of incidents and service requests
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  • Maintain customer documentation relating to hardware, software and system configurations
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  • Accurately record time entries and update support tickets
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  • Deliver excellent customer service at all times
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Apprenticeship Information

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You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

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  • Regular workplace-based learning supported by your training provider and line manager
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  • A minimum of 6 hours per week of off-the-job training
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  • Development of skills, knowledge and behaviours aligned to the apprenticeship standard
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  • Completion of a portfolio and end-point assessment
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  • Functional Skills support in English or Maths if not previously achieved at Level 2
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Prospects

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Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, continuing your career within IT Support and Service Desk operations.

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For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 between 9:00am - 5:30pm.

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Service Desk Apprentice • East Grinstead, ENG, GB

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