Product Manager

Company Description

It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.

No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

An overview of the role

Works independently to own outcomes for a product area. Integrates customer insight, commercial thinking, and delivery flow to shape outcome-based roadmaps and measurable impact.

Your key responsibilities

• Vision & outcomes: Define problem statements, success metrics, and outcome-based roadmaps for the domain.
• Commercial & GTM: Contribute to pricing/packaging hypotheses and launch plans with Sales/Marketing.
• Backlog ownership; Accountable for translating outcomes into epics and user stories, ensuring an appropriate balance between features, defects, and technical debt.
• Delivery leadership: Set sprint goals; validate increments; manage release scope and readiness.
• Insights & analytics: Run discovery, experiments, and telemetry reviews; iterate based on evidence.
• Cross-functional alignment: Coordinate Engineering, Design, CS/Support, Finance/Legal/Security as needed.
• Own and actively contribute to candidate initiatives during PI and quarterly planning ceremonies.
• Maintain and ensure accuracy of Product Decision Records (PDRs).
• Communicate roadmap progress clearly and regularly to business stakeholders.
• Accountable for managing the budget in alignment with product initiatives and ensuring delivery of ROI.
• Validate strategic hypotheses and market opportunities through customer, competitor and data driven analysis, translating these into product decisions and providing clear feedback to feed into ongoing product strategy.
• Evaluate how approved partners deliver value within the product by validating customer impact, product fit and feasibility. Translate opportunities with partners into product initiatives.

Collaboration & Stakeholders

Collaborates with Engineering, Design, Data/Analytics, Sales, Marketing, Customer Success, Support, Finance, Legal, and Security. Operates a shared cadence of Quarterly (strategy/OKRs), Monthly (performance & market review), Bi-weekly (planning/review/retro), and Continuous (customer touchpoints, risk tracking).

Decision Rights & Success Measures

Decision Rights: Owns the domain's what/why within product strategy, aligned to overall business strategy and priorities; partners with Engineering on how/when at the team level. Success Measures: Adoption/activation, retention, domain revenue impact, predictability/quality, and OKR progress.

Requirements

What you'll need to succeed

Qualifications and Experience

• 3-6 years in product or adjacent roles with demonstrated delivery of measurable outcomes.
• Proficiency in discovery methods (JTBD, interviews, surveys) and analytics/experimentation.
• Strong stakeholder management; excellent written and verbal communication.
• Working knowledge of pricing/packaging and go-to-market collaboration.

Domain Experience relevant to value stream:

Acquire: Proven experience working with API's, including designing and integrating API's, error handling, performance optimisation and maintaining API documentation.

Distribute: Proven experience managing or delivering products that support insurance distribution, including broker and aggregator channels. Experience of working with partners including brokers, MGA's or comparison platforms.

Serve - Back Office workflows: Strong understanding of Policy Administration Systems and their role within the insurance lifecycle including NB, MTA, Rnls, Claims, data enrichment and financial transactions.

Serve - Payment Lens: Proven experience delivering API driven payment integrations with Third Party payment providers along with an understanding of payment workflows including settlement and reconciliation. Familiar with payment security and compliance requirements including PCI-DSS.

Other information

Mission and Values

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

• Accountability: We own our actions and shape our success on the results we deliver
• Innovation: We tackle challenges with fresh thinking and bold ideas
• Teamwork: We work together, recognising we can't do this without each other
• Trust: We build trust on integrity, transparency and mutual respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

Benefits package

• Competitive salary dependant on skills and experience
• Company pension
• Bonus opportunity
• Life assurance and critical illness cover
• Cycle to work scheme
• Perkbox - an exclusive platform offering a wide range of discounts and benefits
• Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
• Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
• Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
• Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders

Please note, this is a hybrid position requiring in-office attendance at either our Worcester or Winchester location for a minimum of 2 days per week.