Key Account Manager

Key Account Manager

Location: Leighton Buzzard
Salary: £40,000 - £45,000 per annum + Growth Bonus + Profit Share Bonus Scheme
Job Type: Full-time | Permanent

An exciting opportunity to join a growing, market-leading business.

Our client is an ambitious, fast-growing business behind a portfolio of award-winning brands, supplying innovative clean up solutions for Trade and DIY customers across the UK and international markets.

As the business continues to expand, they are looking to appoint a commercially driven Key Account Manager to join their team based in Leighton Buzzard. This is an exciting opportunity to play a key role in developing long-term customer partnerships, driving sales growth and strengthening the company's position within the independent merchant and retail sectors.

If you're passionate about building relationships, identifying commercial opportunities and delivering exceptional customer service, we'd love to hear from you.

The Opportunity

As Key Account Manager, you'll take ownership of a portfolio of key customer accounts, helping to strengthen existing relationships while identifying opportunities to increase sales and introduce new products.

Working closely with colleagues across Sales, Customer Service and Business Development, you'll play an integral role in ensuring the business remains the supplier of choice for its customers.

This is a varied role offering autonomy, customer interaction and the opportunity to make a significant commercial impact. While the role is primarily based from the company's Leighton Buzzard site, occasional travel to customer locations will be required as business needs dictate.

What You'll Be Doing

• Manage and grow a portfolio of key customer accounts.
• Build strong, long-term customer relationships through proactive account management.
• Increase customer spend by identifying growth opportunities and introducing new products.
• Develop account plans that maximise sales and customer retention.
• Collaborate with Business Development and Area Sales teams to maximise opportunities across existing and new customers.
• Support negotiations on trading agreements, rebates and commercial terms.
• Analyse customer performance and sales data to identify opportunities for growth.
• Ensure all customer activity is accurately recorded within the CRM system.
• Coordinate the successful onboarding of new customers.
• Work closely with Customer Service to deliver an outstanding customer experience.
• Provide valuable market intelligence and customer feedback to support future product development.
• Produce regular KPI reports and account updates for the management team.
• Build strong customer relationships through regular communication, with occasional customer visits where required.

Requirements

You'll be an experienced Account Manager with a proven ability to build lasting customer relationships and deliver commercial growth. You enjoy working collaboratively, take pride in providing exceptional service and are confident identifying opportunities to grow existing accounts.

To be successful in this role, you'll ideally have:

• Proven experience in Key Account Management, Account Management or Business Development.
• A track record of developing customer relationships and delivering sales growth.
• Excellent communication, negotiation and relationship-building skills.
• Strong commercial awareness with the ability to identify opportunities to maximise account performance.
• A proactive, organised and results-driven approach.
• Experience using CRM systems and Microsoft Office applications.
• Confidence analysing sales data and turning insight into action.
• A full UK driving licence.
  

Experience within the builders' merchant, trade, DIY or retail sectors would be highly advantageous. As you'll be working closely with independent merchant outlets and retail customers, an understanding of how these businesses operate and experience managing similar customer relationships would be beneficial.

Candidates with experience working with or selling into the following sectors are particularly encouraged