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Hydraquip Hose & Hydraulics
Field Service ControllerHydraquip Hose & Hydraulics • Kettering, ENG, GB
Field Service Controller

Field Service Controller

Hydraquip Hose & Hydraulics • Kettering, ENG, GB
30+ days ago
Job type
  • Full-time
Job description

Job Description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

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Why join Hydraquip?

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  • Competitive salary
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  • 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
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  • Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
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  • Full training and ongoing development provided
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Role and Responsibilities:

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As a Field Service Controller, you will play a key role in ensuring our customers receive a fast and efficient breakdown response service. Working in a fast-paced environment, you will coordinate engineer callouts, manage customer updates and support the day-to-day operations of the Kettering region.

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  • Receive and prioritise breakdown calls.
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  • Allocate jobs to field-based engineers using our scheduling systems.
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  • Provide customers with regular, accurate updates and ETAs.
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  • Act as the first point of contact for engineers throughout the day.
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  • Monitor job progress and react quickly to changing priorities.
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  • Maintain accurate records and provide updates to the Regional Manager.
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  • Deliver excellent customer service while managing multiple tasks.
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What we’re looking for

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Essential experience

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  • Previous experience in a planning, scheduling, dispatch, coordinating or customer service role.
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  • Strong organisational skills and the ability to prioritise a busy workload.
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  • Excellent communication skills and a professional telephone manner.
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  • Ability to remain calm under pressure and adapt to changing demands.
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  • Good IT skills and confidence using multiple systems.
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Desirable experience

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  • Experience coordinating mobile engineers, drivers, or field-based teams.
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  • Knowledge of the local Kettering and surrounding areas.
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  • Experience working within a reactive service or breakdown environment.
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If you’re looking for a company that values good work and invests in its employees, apply now.

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Field Service Controller • Kettering, ENG, GB

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