In this role you’ll: Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end-to-end ownership of requests and consistently delivering an excellent service Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions Identify potentially vulnerable customers and, record data accurately ensuring that an appropriate service or solution is offered Actively support process improvements, raising ideas through the correct channels Ensure all applicable operational risk HSBC’s standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk To be successful in this role you should meet the following requirements: Enjoy building relationships and rapport,with excellent verbal communication skills, and able to identify new opportunities for growth within the business Apply problem-solving skills, with the ability to think on your feet and create solutions for our customers - showing willingness to take ownership of all customer interactions Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn Use your forward-thinking, progressive mindset with the ability to adapt to change positively Demonstrate role model behaviors and organisational values, setting the standard for others
Business Client Service Specialist • Leicester, England, United Kingdom
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