Nestled in nature and designed to offer an unparalleled guest experience.
The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Guest Experience Host / Concierge - Seasonal Role Please note this role requires a full UK driving licence of vehicles both manual and automatic.
All drivers must be over the age of 21 to comply with insurance. As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome.
From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable. Responsibilities : * Greet guests with warmth and enthusiasm, creating a memorable first impression * Assist with guest arrivals, check-ins, and departures with efficiency and professionalism * Provide expert knowledge on the resort, Chester Zoo, and local area activities * Coordinate guest requests, special occasions, and bespoke experiences * Work closely with the front office, housekeeping, and F&B teams to ensure seamless service * Handle queries, feedback, and issues in a positive and solution-focused manner * Assist guests with luggage handling and transportation to their rooms * Provide valet parking service and ensure safe handling of guest vehicles What We’re Looking For : * Passion for delivering outstanding guest service and unique experiences * Friendly and professional, with excellent interpersonal skills * Previous experience in a concierge, front office, or guest-facing hospitality role is desirable * Ability to multitask, remain calm under pressure, and work flexible hours * *Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years, all drivers must be over the age of 21 to comply with insurance* Troo Benefits * *Free Meals on Duty* : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. * *Zoo Membership* : Membership for you, your partner and your children to visit the Zoo during your time off. * *Food & Beverage Discounts* : Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. * *Employee Discount Rates* : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. * *Long Service Incentives* : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. * *Employee Assistance Programme* : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Consider it your trusty sidekick in times of need.
Guest Experience Host / Concierge - Seasonal - Chester • Chester, Cheshire, United Kingdom
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