Born in Barcelona in 2017, we’ve become one of Europe’s favourite places for Real Food : seasonal, Mediterranean-inspired dishes cooked from scratch with ethically sourced, never ultra-processed ingredients.
Now we’ve brought that energy to London, and we’re building something new : a Promoter role that turns the very first impression of Hg into a genuine competitive advantage. This isn’t a traditional host job.
We’re hiring for personality over experience, warm, mission-aligned people who can read a room, tell our food story, and turn passers-by into loyal regulars.
If you light up when you meet people and love great food, we’ll teach you the rest. *The Role* As a Promoter, you are the first person a guest interacts with and the one who sets the tone for their whole visit, from before they walk into the moment they leave.
Your job is to create a warm, welcoming and brand-consistent experience that makes every guest feel looked after.
Your energy and attitude directly shape how each visit begins and ends. *What you’ll do* * *Welcome and guide guests* — deliver a warm, genuine welcome, anticipate needs, and help people understand how our service works. * *Tell the food story* — explain our menu in an approachable way and make natural recommendations (sides, proteins, drinks, desserts) that enhance the experience, never pressure. * *Build loyalty* — introduce guests to the Hg app and its benefits where appropriate and help convert first-time visitors into regulars. * *Manage expectations* — keep guests informed and reassured during busy periods, communicating wait times calmly and turning potential frustration into a positive moment. * *Close warmly* — give every guest a genuine farewell, ask about their experience, and invite happy guests to share a Google review. * *Read the room* — stay visible and proactive, spot hesitant or confused guests, work the queue, and look for opportunities rather than waiting for them. *Who you are* * Genuinely warm, upbeat and high-energy — you love meeting people * Mission-driven and values-aligned, with a real interest in healthy, honest food * A natural storyteller and brand ambassador * Calm and unflappable under pressure, comfortable with a fast-paced, high-volume environment * Reads people well and anticipates their needs * Coachable and eager to learn — we value personality over experience * Reliable, takes ownership, and a genuine team player with leadership potential No prior hospitality experience? That’s genuinely fine.
If you have the right energy and attitude, we’ll train you. *What we offer* * *£16.00 per hour* — among the most competitive host rates in London * *Performance bonus* — reward for hitting KPIs such as app downloads, Google reviews, mystery diner results and sales targets * *Structured training* — brand induction, a two-week programme across our kitchen and front of house, plus a dedicated Service Masterclass * *Ongoing coaching* — monthly coaching and quarterly masterclasses focused on hospitality excellence and human connection * *Real growth* — a brand-new, professionalised role with clear progression as we expand across the UK *How to apply* Tell us why you’d be a great Promoter for Hg — we’re far more interested in who you are than your CV.
Shortlisted candidates will be invited to an interactive recruitment day with games and role-play.
Apply now and join our Real Food movement. *Hg · Real Food.
Honest energy.
Mediterranean spirit.*
Promoter / Host Ambassador - Soho, London • London, London, United Kingdom
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