Talent.com
Propel
Customer Service RepresentativePropel • London Area, United Kingdom, United Kingdom
No longer accepting applications
Customer Service Representative

Customer Service Representative

Propel • London Area, United Kingdom, United Kingdom
23 days ago
Job type
  • Full-time
Job description

📍 London (Hybrid)

💰 £35,000 + Benefits

🚀 High-Growth Tech-Enabled Business


The Opportunity:

We're looking for a Customer Experience Associate to join a growing team and play a key role in delivering an exceptional customer journey, from onboarding through to ongoing support.

This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and improving processes. You'll be the bridge between customers and internal teams, ensuring every interaction is smooth, proactive, and customer-focused.

If you thrive in a fast-paced environment, enjoy taking ownership, and want to build a long-term career within Customer Success, Customer Experience, or Operations, we'd love to hear from you.


What You'll Be Doing:

  • Acting as a primary point of contact for customers throughout their journey.
  • Managing inbound customer enquiries via phone and email.
  • Resolving customer issues and escalations in a timely and professional manner.
  • Supporting customer onboarding and adoption of services.
  • Working closely with Sales, Operations, and Product teams to deliver a seamless customer experience.
  • Building and maintaining customer-facing resources, FAQs, and knowledge base documentation.
  • Identifying recurring customer issues and recommending process improvements.
  • Gathering customer feedback and turning insights into actionable improvements.
  • Supporting account retention and customer engagement initiatives.


What We're Looking For:

  • Experience in Customer Success, Customer Experience, Client Services, Customer Support, or Operations.
  • Excellent communication skills across phone, email, and virtual meetings.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience using CRM systems such as Salesforce, HubSpot, or similar.
  • A proactive, solutions-focused mindset.
  • Strong attention to detail and organisational skills.
  • Comfortable working cross-functionally with multiple teams.


Nice to Have:

  • Experience within SaaS, technology, professional services, or other customer-focused environments.
  • Exposure to customer onboarding, account management, or customer retention activities.
  • Experience identifying and implementing process improvements.#


Why Join?

  • Clear progression opportunities within Customer Success and Operations.
  • Collaborative and supportive team environment.
  • Exposure to multiple areas of the business.
  • Opportunity to make a tangible impact on customer outcomes.
  • Hybrid working environment.
  • Ongoing learning and development support.


Create a job alert for this search

Customer Service Representative • London Area, United Kingdom, United Kingdom

Similar jobs

Field Service Engineer - Covering Postcode SO

Vaillant GroupCity Of London, England, GB
Full-time +1

Field Service Engineer - Covering Postcode SO.Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.This role will include fault finding ... Show more

 • Promoted

Customer Service Officer

The Hyde GroupLondon, England, GB
Full-time

This range is provided by The Hyde Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from The Hyde Group.Talen... Show more

 • Promoted

Service Delivery Manager

Falcon Smart IT (FalconSmartIT)Greater London, England, United Kingdom
Permanent

Job Description: Service Delivery Manager.We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client.This role is responsible for ensuring h... Show more

 • Promoted

Client Service Representative

CSCLondon, England, GB
Full-time

Get AI-powered advice on this job and more exclusive features.CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions... Show more

 • Promoted

Customer Service Specialist

JPMorganChaseLondon, England, GB
Full-time

Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial instit... Show more

 • Promoted

Customer Service Officer (Heritage)

London Borough of SuttonLondon, England, GB
Part-time

Enhancements/Additional Payments.In Sutton, there is much for us to be proud of both as a council and as a borough.This includes high levels of resident satisfaction, the quality of our services, o... Show more

 • Promoted

Keyholder & Store Leader: Elevate Sales & Service

Free PeopleGreater London, England, GB
Full-time

Free People in London is looking for a Key Holder to collaborate with store management and lead operations.The position involves driving sales, enhancing the customer experience, and managing store... Show more

 • Promoted

frog - Customer Service Transformation Managing Consultant

Capgemini InventGreater London, England, GB
Full-time

We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you’ll be joining the “... Show more

 • Promoted

Customer Service Executive

YouLendLondon, England, GB
Full-time

In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have.You will monitor the support and customer service inbox to ensure t... Show more

 • Promoted

Field Sales Representative

Virgin Media O2Bexley, England, United Kingdom
Full-time

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real ... Show more

 • Promoted

RVP, Customer Success

CandexGreater London, England, United Kingdom
Full-time

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact.Our tech-based solution makes purchasing fast and easy for enterprise buyers.Recog... Show more

 • Promoted

Patient Relations Lead

Metabolic.HealthKnightsbridge, England, GB
Full-time

This combined role brings together the responsibilities of a Patient Relations Executive and a Patient Affairs Specialist.It sits at the heart of patient‑facing operations in a private, specialist ... Show more

 • Promoted

Site-Based Biosystems Sales & Customer Support

biosystems-tmcCity Of London, England, GB
Temporary

A leading water filtration company in the City of London is looking for a Sales Representative to drive sales and provide exceptional customer service.The successful candidate will engage with cust... Show more

 • Promoted

Customer Service & Repairs Administrator - Bromley

Chisholm HunterBromley, England, GB
Full-time

Fully onsite: Monday to Friday.Customer Service and Repairs Administrator.Support the branch management team, review and analyse store performance in repairs and special orders targets.Ensuring tha... Show more

 • Promoted

Field Sales Executive — Uncapped Commission & Company Car

VerisureCarshalton, England, GB
Full-time

An established industry player is seeking a motivated Field Sales Executive to join their dynamic team in Carshalton.This role offers a unique blend of a guaranteed salary and an uncapped commissio... Show more

 • Promoted

Service Engineer - £45,000 A Year

Power Protection CompanyBishop'S Stortford, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Service Engineer needed for power protection company to travel to customer sites for service, maintenance, and repairs.Requires electronic/electrical qualification and experience. Show more

 • Promoted

Senior Customer Success Lead — Enterprise Legal Tech

Menlo VenturesGreater London, England, United Kingdom
Full-time

A leading technology company in London seeks an experienced Customer Success Manager.The role focuses on guiding clients through onboarding and driving product adoption.Candidates should have over ... Show more

 • Promoted

Field Services Engineer

Rotaflow Talent SolutionsCroydon, England, GB
Full-time

I am pleased to be representing a multi-national engineering group with their global headquarters based in the UK.The group comprises of market leading businesses across products such as steam syst... Show more

 • Promoted

Service Engineer

ShuttersUp LtdGreater London, England, GB
Full-time

Field-Based – Across London & the South East.At ShuttersUp, we've been designing and installing bespoke plantation shutters for homes across the South East since 2006.Now, we're expanding our servi... Show more

 • Promoted

Field Service Engineer Surrey Area

Dennis Eagle UKCroydon, England, GB
Full-time

Surrey area, but you'll be allocated to the Croydon Service Centre.Are you a skilled technician with a passion for problem‑solving and delivering exceptional service? We’re looking for a proactive ... Show more