Location: Cardiff (in-person)
Contract Type: Full-Time, Permanent
Salary: £40,112 - £44,850 (Level 7 - 8)
Hours: 37.5 per week
Reporting to: Group CEO
iungo is seeking a sharp, process-driven Head of Operations to optimise and lead our end-to-end delivery ecosystem. This is a critical leadership role encompassing the entire business lifecycle - from the exact moment a participant enrols, through training, assessment and examination, and successful offboarding.
If you are a mid-career professional looking for a high-impact step-up opportunity where you can leverage your people management skills to drive operational quality, this is your next move.
The Role
You will lead the strategic optimisation of resource utilisation, process effectiveness, and quality assurance. Managing through a tier of capable managers, you will ensure our training delivery, exam centres, and tutor teams run like a finely tuned machine.
Key Responsibilities:
Person Specification
Person Specification
At iungo, we create the connective tissue between employers, partners, and talent. Our interventions increase skill levels, unlock new opportunities, and drive productivity. We are a multi-accredited training and examinations centre for technology and productivity skills. We design and deliver upskilling solutions for employers and professionals to thrive in an evolving economy.
Head of Operations • Cardiff, Wales, United Kingdom
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