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Pertemps Bond
Customer Service AgentPertemps Bond • COVENTRY, West Midlands, UK
Customer Service Agent

Customer Service Agent

Pertemps Bond • COVENTRY, West Midlands, UK
30+ days ago
Salary
£27,000.00 yearly
Job type
  • Full-time
  • Temporary
Job description

Customer Support Advisor (Temp to Perm)

We're recruiting on behalf of our client for a Customer Support Advisor to join their busy and friendly customer service team in Coventry. This is an excellent temp-to-perm opportunity for someone who enjoys helping customers, solving problems, and delivering outstanding service.

Salary for this position will be starting at £29,000 working on a rota basis in a busy and friendly team. There is the requirement to be flexible, the company phone lines are open 7 days a week. Weekday shifts are between 7am and 7pm with weekends being typically 7am till 3pm which, once trained, are worked from home.

The company offers fantastic benefits including a hybrid working model.

The Role

As a Customer Support Advisor, you'll be the first point of contact for customers, providing support with delivery and service enquiries. You'll play a key role in ensuring every customer receives a professional, efficient, and positive experience.

Key Responsibilities

  • Handle customer enquiries in a courteous, friendly, and professional manner.

  • Respond to enquiries relating to deliveries and services.

  • Accurately log and categorise customer interactions using internal systems.

  • Complete customer verification and security checks.

  • Triage customer queries and escalate complex issues to the Customer Support Specialist team where appropriate.

  • Take ownership of customer queries through to resolution.

  • Work towards individual and team KPI targets.

  • Attend team meetings and training sessions, contributing positively to the team.

  • Promote and demonstrate the company's core values.

  • Be flexible and support the wider team with additional tasks as required by management.

Person Specification

We're looking for someone who has:

  • Proven experience in a customer support or customer service role, or experience as a Client Service Representative.

  • Excellent verbal and written communication skills.

  • A customer-focused approach with the ability to adapt your communication style to suit different customers.

  • Strong organisational skills with the ability to multitask, prioritise workloads, and manage time effectively.

  • Excellent attention to detail.

  • Good computer literacy, including experience using Microsoft Office applications.

  • A professional, flexible, driven, and positive attitude.

  • The ability to remain organised and self-disciplined while working under pressure.

  • A collaborative approach and the ability to work effectively as part of a team.

What's on Offer

  • Temp-to-perm opportunity with long-term career prospects.

  • Full training provided.

  • Friendly and supportive working environment.

  • Opportunity to develop your customer service skills within a growing business.

If you're passionate about delivering exceptional customer service and are looking for your next opportunity in Coventry, we'd love to hear from you.

Apply today to join a business that puts customer experience at the heart of everything it does.

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Customer Service Agent • COVENTRY, West Midlands, UK

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