Groups & Reservations Supervisor
As a Groups & Reservations Supervisor you will play a key role in delivering an exceptional guest experience from the very first interaction. Acting as the first point of contact for many of our guests you will guide them through the booking process manage guest relationships and ensure a seamless reservations experience.
As a supervisor you be working closely with the Front Office Manager to ensure the smooth day-to-day operation of the department. Previous experience in reservations and knowledge of the Opera Property Management System are highly desirable.
Key Responsibilities
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests enter rooming lists and update accurate information in the system.
Qualifications :
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information :
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Groups & Reservations Supervisor • York, England, UK
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