Talent.com
AccorHotel
Front Of House ManagerAccorHotel • London, England, UK
Front Of House Manager

Front Of House Manager

AccorHotel • London, England, UK
6 days ago
Job type
  • Full-time
Job description

We are looking for a dynamic and passionate Front Office Manager to lead our Front Office team. You will be responsible for ensuring exceptional guest experiences from arrival to departure while driving operational excellence team engagement and commercial performance.

Reporting to the Operations Manager you will oversee all aspects of the Front Office operation including Reception Night Team Guest Relations and Duty Management.

Key Responsibilities

  • Lead coach and develop the Front Office team to deliver outstanding guest service.
  • Ensure smooth day-to-day operation of Reception and Front Office departments.
  • Drive guest satisfaction loyalty and positive online reviews.
  • Manage staffing levels scheduling payroll and departmental budgets.
  • Monitor and improve key performance indicators including guest satisfaction scores and upselling results.
  • Ensure compliance with Accor brand standards health & safety and operational procedures.
  • Handle guest feedback and resolve concerns professionally and efficiently.
  • Collaborate with Housekeeping Food & Beverage Sales and Maintenance to deliver seamless guest experiences.
  • Act as Duty Manager as required.

Qualifications :

  • Previous experience as a Front Office Manager or Assistant Front Office Manager within a branded hotel.
  • Strong leadership and people development skills.
  • Excellent communication and interpersonal abilities.
  • A passion for delivering exceptional guest experiences.
  • Experience using hotel PMS systems (Opera Cloud experience is an advantage).
  • Strong commercial awareness and the ability to drive revenue through upselling.
  • Flexibility to work shifts weekends and holidays when required.
  • The right to work in the relevant country.


Additional Information :

Benefits:

  • Salary 38000 annual plus 10% bonus
  • Benefit from a free one- or two-day break in another Accor property in the UK each year.
  • Employee discounted rates in Accor Hotels worldwide.
  • Excellent training and development opportunities within the hotel and throughout Accor worldwide.
  • Complimentary meals on duty.
  • Cycle to Work Scheme.
  • Further discounts in Accor properties worldwide brands include Fairmont Raffles Sofitel Pullman MGallery Novotel Mercure and Ibis.
  • Must have the legal right to work in the UK


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

Create a job alert for this search

Front Of House Manager • London, England, UK

Similar jobs

Assistant Front of House Manager

The Standard, LondonLondon, England, GB
Full-time

Assistant Front of House Manager.Assistant Front of House Manager.Direct message the job poster from The Standard, London.Regional HR Director - EuropeThe Standard.Assistant Front Office Manager · ... Show more

 • Promoted

Boutique Hotel Site Manager – Flexible Hours & Leadership

Paymán ClubArrington, England, GB
Full-time

A hospitality venue in Arrington is seeking a skilled manager to oversee on-site operations.The role involves leading a team, ensuring the highest guest satisfaction levels, and managing maintenanc... Show more

 • Promoted

F&B Manager

AethosGreater London, England, GB
Full-time

Aethos is a collection of thoughtfully designed luxury lifestyle hotels rooted in authenticity, creativity, and a strong sense of place.Each property reflects its surroundings through soulful desig... Show more

 • Promoted

Host Manager

ArcadeGreater London, England, GB
Full-time

Join our leadership team - Lead the host team.Drive Front of House Performance!.Arcade is a fast‑paced, creative hospitality group serving over 1,200 guests daily across multiple global kitchens, a... Show more

 • Promoted

F&B Site Manager - Chelsea

Third SpaceGreater London, England, GB
Full-time

Natural Fitness Food (NFF) is a health food and nutrition brand launched in 2015 by Third Space, a luxury health club in London.NFF has grown to thirteen locations and offers nutritious meals, snac... Show more

 • Promoted

Shop Manager - Royston

Wood GreenRoyston, England, GB
Full-time +1

Would you like to support Woodgreen in achieving its goal of helping people and their pets?.Do you enjoy working in a busy fast paced environment to maximise sales through high standards of custome... Show more

 • Promoted

General Manager (New Opening)

The Watch House & CoGreater London, England, GB
Full-time

This September, we’re excited to open the doors to our new House in Queensway, bringing Modern Coffee to one of West London’s most vibrant neighbourhoods.With its lively atmosphere and close proxim... Show more

 • Promoted

Head of Member Experience – Luxury Private Club

Soho House & CoGreater London, England, GB
Full-time

Soho House & Co is looking for a Senior Account Manager to maintain and enhance member relationships across its portfolio.This role requires managing complex client relationships and leading a team... Show more

 • Promoted

Front-of-House Leader at Award-Winning Restaurant

HopperslondonGreater London, England, GB
Full-time

A leading restaurant group in Greater London is seeking an experienced Assistant General Manager.The successful candidate will lead the restaurant team, delivering exceptional service and ensuring ... Show more

 • Promoted

Front of House Part Time

Pizza PilgrimsLondon, England, United Kingdom
Full-time +1

In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza.They went on to set up a market stall in Soho wit... Show more

Brand-Driven Assistant General Manager — Hospitality Leader

Culinary CollectiveGreater London, England, GB
Full-time

Assistant General Manager to lead from the floor with confidence, attentiveness, and warmth, upholding our hospitality‑first culture across shifts in Borough and Soho.You will oversee onboarding, r... Show more

 • Promoted

HR Generalist & People Partner (Hybrid)

Anglian LearningBassingbourn, England, GB
Full-time

A multi-academy trust in England seeks an experienced HR generalist to manage employee relations, recruitment, and HR processes across schools.The role requires expertise in providing HR advice, su... Show more

 • Promoted

House Manager

COREcruitment LtdLondon, England, GB
Full-time +1

Direct message the job poster from COREcruitment Ltd.COREcruitment - Recruitment Consultant for Hotels.House Manager – Luxury Residential Living.We are recruiting a passionate and experienced House... Show more

 • Promoted

Senior Site Manager - 100+ Unit Traditional Homes Lead

Fawkes & ReeceBishop's Stortford, England, GB
Full-time

Fawkes & Reece is assisting in the search for a Senior Site Manager in Bishop's Stortford.The successful candidate will oversee a 100+ unit traditional build project, ensuring high-quality outcomes... Show more

 • Promoted

Team Leader - Front of House - Pret a Manger

CarebrookLondon, England, United Kingdom
Full-time

Pret A Manger - Shift Leader - Front of House.Support and coach the team to ensure they reach their potential in both the shop and kitchen.Support the training pathways to ensure training happens o... Show more

Mortgages Marketing Manager

Technology and Risk Recruitment LTDEast Hatley, Cambridgeshire, GB
Temporary

Mortgage Broker & Engagement Marketing Manager.Interested in this role You can find all the relevant information in the description below.Remote with occasional office visits (1-2 times per month) ... Show more

 • Promoted

General Manager – Livery Hall

Collins King & AssociatesGreater London, England, GB
Full-time

We are seeking an exceptional, commercially driven General Manager to manage a central London livery hall.This is not a "business as usual" role.You will lead an operation within a stunning heritag... Show more

 • Promoted

Luxury Floor Supervisor — Lead Front-of-House Excellence

Cubitt HouseLondon, England, GB
Full-time

A prestigious hospitality group in London seeks an experienced Floor Supervisor to enhance the customer experience at their iconic pub.The ideal candidate will lead the team with confidence, superv... Show more

 • Promoted

Front of House & Office Admin - 4 days/wk

Hannam & PartnersGreater London, England, GB
Part-time +1

Hannam & Partners is seeking a part-time Office Assistant and Front of House to oversee front-desk operations based in London.The role involves administrative support, managing office supplies, and... Show more

 • Promoted

Boutique-Style Luxury Care Home Manager

Quantum CareBishop's Stortford, England, GB
Full-time

Quantum Care is seeking an experienced Registered Home Manager for Elm View Care Home in Bishop's Stortford.The 78-bed luxury home focuses on high-end, hotel-style living with personalised care.You... Show more