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M3USA
Expert Network Project ManagerM3USA • London, England, UK
Expert Network Project Manager

Expert Network Project Manager

M3USA • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

Role Mission:

The mission of the Expert Network Project Manager is to be a communication and relationship liaison between M3 our clients and other teams involved in the projects completion. The Project Manager is responsible for managing all aspects of the project ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research with focus on healthcare fieldwork and collaboration with all teams involved in the project.

Essential Duties and Responsibilities:

Including but not limited to the following:

  • Manage international market research projects through entire project lifecycle ensuring client satisfaction and project financial goals are at core of decision making keeping ownership of all aspects of the project including:
    • Project specifications review project set up resource planning fieldwork and timelines planning
    • Custom recruitment of hard to find niche targets
    • Coordination of project kick-off meetings to ensure all involved parties understand project specifications client needs timelines and responsibilities
    • Programming translations overlays and testing ensuring quality standards and timelines are met
    • Project launch execution and analysis with detailed feedback to clients with a solution approach
    • Fieldwork management delivering timely and high quality client updates proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample custom recruitment and partner onboarding controlling project budget and achieving project financial goals
    • Ensure market research participants have a positive project experience by following sampling practices and ensuring incentive approvals and project queries are handled in timely manner
    • Provide to client the agreed deliverables within expected timelines and quality
    • Meet billing deadlines and goals ensuring high adherence to internal processes
  • Comply with M3s operating procedures and ensure all practices and systems follow the ISO Accreditation and M3 policies
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables communications and issue resolution.
  • Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
  • Support the execution client service improvement plans on allocated accounts ensuring collaboration with sales and other members of the team and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications :

Education and Training Required:

Bachelors Degree or equivalent work experience

Minimum Experience:

Must have 2 years experience in market research project management preferably in healthcare

Knowledge Skill Ability:

  • Be a self-motivated individual with exceptional time management organizational skills and attention to detail.
  • Able to work well meet deadlines and under pressure.
  • Have exceptional written and verbal communication skills.
  • Have strong Microsoft Office skills including Excel Outlook and Word.
  • have well-developed analytical and problem-solving skills.
  • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
  • Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.


Additional Information :

Please submit your CV in English

#LI-LC1
#LI-Remote


Remote Work :

Yes


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Expert Network Project Manager • London, England, UK

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