Order to Cash Associate - Nutrition

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About Nutrition & Wellness

THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more.

About Finance at THG

THG’s Finance department is a rapidly growing and evolving team, covering all areas of central functions such as Accounts Receivable and Payable, Treasury, Tax and Group Finance, to specific Commercial teams for each of THG’s divisions.

With the company’s global presence increasing at an unprecedented rate, the Finance team continues to drive change while remaining agile; keeping pace with the business while never compromising on financial control or sales performance.

THG Finance is helping to deliver rapid growth for THG’s fast‑moving, global brands. It’s an incredibly exciting time to be joining the team.

About the Role

Reporting into the OTC Manager, the Credit Controller role is accountable for the day to day Credit Control of Sales Ledgers within THG.

The role is cross‑functional with AR, AP, Finance and other THG internal functions and requires the ability to fully support OTC functions, ensuring all monthly and weekly schedules are completed on time, including any reporting information that may be required.

Responsibilities

• Proactively take ownership of weekly and month end reporting of designated customer ledgers, including but not limited to: Month End Dashboards, creation of new weekly ledgers, credit limit reports, stop over reports; work collaboratively with OTC Manager to ensure reports are completed to the required standards and deadlines met.
• Order management workflow control.
• Take appropriate actions to clear stop‑over report and follow escalation process when needed.
• Proactively work with the relevant Sales Divisions to provide key customer support and excellent customer relationship account management.
• Complete weekly/monthly audit when required.
• Effectively analyse process workflows and proactively engage in process improvements when needed.
• Work to team and individual targets.
• Effectively communicate with team leaders and provide support to the team leader group when needed.

Requirements

• Proven track record of credit control experience gained from a fast paced environment – preferably Finance Shared Service Centre.
• Office IT literacy, preferably with intermediate MS Excel skills.
• Sage or other ERP system knowledge.
• Understanding of credit control practices.
• Confident communication by telephone or email.
• Meticulous approach and attention to detail.
• Excellent attention to detail.
• Fluent in English, verbal and written.

What's in it for me?

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us.
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face‑to‑face and virtual appointments with our in‑house GP.
• Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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