Global Process Owner – Lead to Order

Job Description

This role is based in London office.

Position Overview

The Global Process Owner (GPO) for Lead-to-Order will be responsible for designing, optimizing, and governing best-in-class, low-touch business processes that enhance usability, adoption, and value creation across all business units and regions. These business processes will drive business requirements for the Lead-to-Order value stream. This role is pivotal to delivering operational excellence, driving customer engagement, and supporting growth as part of the transformative One Informa Buying Experience Platform. Reporting to the SVP, Product Buying Experience, the GPO will take a product management approach, leveraging human-centric design principles to ensure processes and platforms align with strategic objectives and deliver measurable value.

Key Responsibilities

Process Leadership & Strategy

• Define and govern the global Lead-to-Order process, ensuring alignment with One Informa guiding principles, data strategy, and governance.
• Design processes with clarity of each business activity, roles, KPIs/SLAs, highlighting "moments that matter" that drive value creation.
• Collaborate with the Order-to-Cash GPO to ensure seamless end-to-end Lead-to-Cash journey consistency across front and back-end systems.
• Develop strategic roadmaps for process optimization, focusing on operational excellence, customer and colleague experience, and revenue (revenue growth and revenue protection).
• Conduct regular assessments and gap analyses to identify improvement opportunities, leveraging human-centric design principles.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Customer Success, Operations, GBS, and Technology teams to ensure seamless process integration and alignment.
• Lead cross-functional process improvement initiatives, managing change effectively and fostering stakeholder buy-in.
• Facilitate regular reviews with stakeholders to identify bottlenecks and improvement opportunities.
• Act as the primary point of contact for Lead-to-Order process-related issues and escalations.

Process Optimization & Innovation

• Leverage process and data frameworks to identify opportunities for optimization and automation.
• Implement process automation solutions to reduce manual effort, enhance accuracy, and improve scalability.
• Drive continuous improvement initiatives using Lean Six Sigma methodologies and other process improvement frameworks.
• Collaborate with Technology and Business teams to optimize CRM, ERP, and supporting systems for Lead-to-Order processes.
• Ensure data integrity and quality across all Lead-to-Order touchpoints.
• Develop and maintain standardized dashboards and reporting tools for process performance tracking

Training & Development

• Input into training strategies and programs for commercial and operations teams, ensuring alignment with business scenarios and requirements.
• Create and maintain standard operating procedures and process documentation.
• Conduct workshops and training sessions to drive adoption and ensure process understanding across teams.

Qualifications

Required Qualifications and Experience

• Experience in sales and order process management, revenue operations, or similar roles.
• Proven track record of leading global process improvement initiatives in complex, multi-regional organizations.
• Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes.
• Product management experience with a focus on delivering best-in-class Salesforce Sales Cloud solutions.
• Salesforce Sales and Revenue Cloud Certifications are highly preferred.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud), ERP platforms, and data visualization tools (e.g., Power BI).
• Strong analytical and problem-solving skills, with proficiency in process mapping tools (e.g., Visio, Lucidchart).

Core Competencies

• Customer-centric mindset with experience in human-centric design principles.
• Strong stakeholder management skills, with the ability to challenge, influence, and guide senior leaders.
• Excellent communication and presentation skills for diverse, global audiences, with experience in compelling and value-centered story telling.
• Ability to operate in a fast-paced, evolving business landscape.
• Proactive self-development to stay informed on Salesforce capabilities and their potential benefits.
• Certifications in process improvement methodologies (e.g., Lean Six Sigma).
• Experience in B2B sales environments or enterprise-level professional services organizations.
• Previous experience with digital transformation and automation projects.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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