Global Wellness Manager

The Global Wellness Manager supports the implementation of the Global Wellness Strategy across the guest journey at Belmond, representing the Wellness Function as an internal business partner. There will be a strong focus on translating strategy into operational delivery, through creation of frameworks, tools and processes.

MAIN DUTIES AND RESPONSIBILITIES:

Operations Support

• Supports translation of Belmond’s Wellness Vision into Operational reality across the individual hotels, trains, safaris and boats of Belmond, with a focus on wellness practices of each location.
• Formulates and implements processes, frameworks, tools and best practices pertaining to the Wellness Operations across Belmond, driving a culture of excellence.
• Works closely with the Property Business Leaders to actively develop and support implementation of Wellness Concepts and Initiatives.
• Supports the animation of the global Belmond Wellness Community & drives ongoing training of our employees across the guest journey to increase awareness and understanding of Wellness in Operations.
• Conducts research of new Wellness innovations within and outside the hospitality industry.

Partnership Management

• Coaches and collaborates with Property Business Leaders in the identification, selection and contracting of strategic Wellness partnerships in line with individual property positioning.
• Ensures best in class partnership results between individual properties and Wellness partners.

Financial Performance

• Develops and implements Wellness Activations which benefit the wellbeing of our guests, whilst driving satisfaction, revenue, profit & PR
• Monitors the Wellness performance on an ongoing basis, identifying opportunities and solutions to enhance performance

Development and Renovations

• Leads Wellness market studies for new locations and hotels, trains, safaris and boats of Belmond.
• Works closely with the Global Head of Wellness & Guest Experience to deliver appropriate. Wellness concepts and physical facilities in new and renovated properties.
• Supervise pre-opening Wellness preparations and activities where required.

Requirements

• Minimum 5 years of experience in a wellness environment (either within or external to luxury hospitality industry).
• Experience working in international luxury environments or with international partners and clients.
• Proven track record of implementing and running successful wellness initiatives and environments.
• Strong Project Management skills and knowledge.
• Keen understanding of and experience with brand and marketing.
• Strong analytical skills and ability to interpret data sets, advanced excel skills.
• A passion for wellness and wellbeing, with a strong personal interest in the area
• High motivation and proactive approach to identifying opportunities for enhancing guest experience and driving business growth.
• A curious mindset, with an entrepreneurial approach and a focus on driving action, highly motivated by the opportunity to help shape the future of Wellness for both Belmond guests and teams.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.

Benefits

What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Complimentary and preferred rate experiences at our iconic destinations
• Private medical insurance and dental plans
• Group pension plan
• 25 days of annual leave (excludes UK bank holidays)
• Lifestyle and employee assistance programs

Onsite gym facilities We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

This is your moment. Apply today!

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).