Goodhood is looking for an organised, proactive, commercially-minded Assistant E-Commerce & Digital Manager to join the team in London.
Sitting at the centre of Goodhood's digital operations and working directly with the E-commerce & Digital Manager, the successful applicant will drive performance across all online channels, acting as a key link between departments, including Creative, Studio, Customer Service, and Warehouse, helping to keep the digital function aligned, efficient, and accountable.
The Assistant E-Commerce & Digital Manager will be responsible for supporting the day-to-day running of the website and wider digital marketing ecosystem, ensuring campaigns are executed to a high standard, on time, and with a clear commercial focus. This will involve taking ownership, making decisions and bringing structure to a fast-moving environment, while maintaining the Goodhood tone and standard across all touchpoints.
Responsibilities of the Assistant E-Commerce & Digital Manager
E-Commerce & Trading:
- Support the daily trading of the website, ensuring products, collections and content are accurate and optimised
- Own site merchandising, including category curation, product sorting and launch execution
- Monitor site performance and identify opportunities to improve conversion rate and average order value
- Ensure all product launches are set up correctly and delivered on time
Campaign Execution:
- Manage the delivery of campaigns across site, email and paid channels
- Brief and coordinate with Creative and Studio teams to ensure assets are delivered to specification and on schedule
- Maintain consistency across all campaign touchpoints
Studio & Production:
- Support the management of the in-house studio, ensuring all shoots are planned, executed and delivered on time
- Work closely with Photography and Production to align shoot lists with trading priorities
- Ensure all imagery meets required standards, formats and deadlines for site and marketing channels
- Help improve studio workflows, balancing quality and output
Email & CRM
- Build and deploy campaigns and flows in Klaviyo
- Support segmentation and targeting to improve engagement and revenue
- Monitor performance and optimise based on results
Paid Media Support:
- Work alongside agency partners and internal teams on Google Ads and Meta Ads
- Ensure products, feeds and assets are aligned with the campaign strategy
- Support reporting and performance tracking
Operations & Process:
- Help define and improve workflows across Digital, Studio and Customer Service
- Ensure deadlines are met across all weekly deliverables, including imagery, campaigns and uploads
- Support problem-solving across stock, launches and customer experience
Reporting & Analysis:
- Track weekly performance across key metrics, including revenue, conversion rate, average order value and channel contribution
- Identify trends, issues and opportunities, feeding insights back into strategy
- Maintain clear and consistent reporting standards
What Goodhood is looking for:
- At least 2 years' experience in an e-commerce or digital marketing role
- Strong understanding of Shopify and e-commerce best practices
- Experience working with email platforms such as Klaviyo
- Familiarity with paid media platforms, including Google Ads and Meta Ads
- Highly organised with strong attention to detail
- Commercially minded with a proactive approach to problem-solving
- Able to manage multiple projects in a fast-paced environment
- Clear communicator who can work confidently across departments
- Takes ownership and follows things through properly
- Able to bring structure and clarity, not just execute tasks
- Understands both brand and performance, and knows how to balance the two
- Someone who communicates clearly and keeps standards high
What Goodhood is looking for:
- Opportunity to work at the heart of a growing independent retailer and brand
- Exposure across e-commerce, CRM, paid media, studio and digital operations
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development