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The Goodhood Store
Assistant E-Commerce & Digital ManagerThe Goodhood Store • London, UK
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Assistant E-Commerce & Digital Manager

Assistant E-Commerce & Digital Manager

The Goodhood Store • London, UK
30+ days ago
Job type
  • Full-time
Job description

Goodhood is looking for an organised, proactive, commercially-minded Assistant E-Commerce & Digital Manager to join the team in London.

Sitting at the centre of Goodhood's digital operations and working directly with the E-commerce & Digital Manager, the successful applicant will drive performance across all online channels, acting as a key link between departments, including Creative, Studio, Customer Service, and Warehouse, helping to keep the digital function aligned, efficient, and accountable.

The Assistant E-Commerce & Digital Manager will be responsible for supporting the day-to-day running of the website and wider digital marketing ecosystem, ensuring campaigns are executed to a high standard, on time, and with a clear commercial focus. This will involve taking ownership, making decisions and bringing structure to a fast-moving environment, while maintaining the Goodhood tone and standard across all touchpoints.

Responsibilities of the Assistant E-Commerce & Digital Manager

E-Commerce & Trading:

  • Support the daily trading of the website, ensuring products, collections and content are accurate and optimised
  • Own site merchandising, including category curation, product sorting and launch execution
  • Monitor site performance and identify opportunities to improve conversion rate and average order value
  • Ensure all product launches are set up correctly and delivered on time

Campaign Execution:

  • Manage the delivery of campaigns across site, email and paid channels
  • Brief and coordinate with Creative and Studio teams to ensure assets are delivered to specification and on schedule
  • Maintain consistency across all campaign touchpoints

Studio & Production:

  • Support the management of the in-house studio, ensuring all shoots are planned, executed and delivered on time
  • Work closely with Photography and Production to align shoot lists with trading priorities
  • Ensure all imagery meets required standards, formats and deadlines for site and marketing channels
  • Help improve studio workflows, balancing quality and output

Email & CRM

  • Build and deploy campaigns and flows in Klaviyo
  • Support segmentation and targeting to improve engagement and revenue
  • Monitor performance and optimise based on results

Paid Media Support:

  • Work alongside agency partners and internal teams on Google Ads and Meta Ads
  • Ensure products, feeds and assets are aligned with the campaign strategy
  • Support reporting and performance tracking

Operations & Process:

  • Help define and improve workflows across Digital, Studio and Customer Service
  • Ensure deadlines are met across all weekly deliverables, including imagery, campaigns and uploads
  • Support problem-solving across stock, launches and customer experience

Reporting & Analysis:

  • Track weekly performance across key metrics, including revenue, conversion rate, average order value and channel contribution
  • Identify trends, issues and opportunities, feeding insights back into strategy
  • Maintain clear and consistent reporting standards

What Goodhood is looking for:

  • At least 2 years' experience in an e-commerce or digital marketing role
  • Strong understanding of Shopify and e-commerce best practices
  • Experience working with email platforms such as Klaviyo
  • Familiarity with paid media platforms, including Google Ads and Meta Ads
  • Highly organised with strong attention to detail
  • Commercially minded with a proactive approach to problem-solving
  • Able to manage multiple projects in a fast-paced environment
  • Clear communicator who can work confidently across departments
  • Takes ownership and follows things through properly
  • Able to bring structure and clarity, not just execute tasks
  • Understands both brand and performance, and knows how to balance the two
  • Someone who communicates clearly and keeps standards high

What Goodhood is looking for:

  • Opportunity to work at the heart of a growing independent retailer and brand
  • Exposure across e-commerce, CRM, paid media, studio and digital operations
  • A supportive team environment
  • Goodhood staff discount
  • Opportunities for progression and development
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Assistant E-Commerce & Digital Manager • London, UK

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