Customer Insights Analyst

About our Merchandise Team:

Things move quickly here at Foodies and our Merchandise team is no exception. This is the team that connects the product to the customer decisions around range pricing promotions and how we show up on the shelf. From partnering with suppliers to digging into the data were always striving to deliver better value and better experiences for our customers.

Were an ambitious bunch who value clarity accountability and follow-through and in a nutshell would describe our culture as work hard have a laugh. Weve got some real momentum heading into the second half of 2026 and are looking for people passionate about shaping how we win and grow together.

Join us and feed the South.

About the role:

As a Customer Insights Analyst youll be at the centre of some of our most important trading decisions. By identifying trends and opportunities within complex data youll help shape strategies that deliver value for our stores and customers.

Reporting to the Senior Customer Insights Analyst youll work closely with Category Managers and Buying Leads. Youll challenge assumptions and your analysis will shape and influence trading decisions enabling our Merchandise teams to make confident decisions with precision.

From evaluating promotional performance to supporting category reviews and new product initiatives your analysis will help drive better outcomes ensuring Merchandise teams have the insights needed to make confident decisions.

Key Responsibilities:

• Deliver decision-ready insights and recommendations across price promotions range and customer.
• Translate complex data into clear so what/now what actions that improve category and commercial performance.
• Partner with Category Managers to shape decisions and challenge thinking with category reviews and day-to-day trading decisions.
• Evaluate promotional and campaign activity identifying what worked well and provide guidance for future campaign planning.
• Own outputs end-to-end from understanding the questions through to insight recommendation and delivery

About you:

Youll be a commercially minded analyst who enjoys uncovering insights and turning them into practical recommendations You enjoy working with data but are equally focused on how your insights impact real business decisions and outcomes. Ideally youll also bring:

• Experience in FMCG or retail environment with a proven ability to turn insights into clear recommendations that influence decisions.
• Strong ability to interpret data connect it to business context and deliver clear actionable recommendations supported by analytical tools.
• The ability to interpret complex information and translate it into actionablerecommendations.
• Confidence to challenge thinking and recommend actions not just present findings.
• Strong communication and stakeholder skills with the ability to influence conversations.
• A high level of ownership with a focus on quality consistency and delivery

Dont Meet Every Requirement We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

How to apply:

Ready to take on the challenge Click apply to apply for the role! Applications will close 11:59pm Sunday 12July2026 and will only be accepted via our careers site.

If you have any questions about the role or experience any issues submitting your application please email

Keen on joining the team but think this might not be the right role for you Were hiring for other roles within our merchandise team as well and have some exiting work in the pipeline! Click below to check them out:

• Category Review Delivery Manager
• Emerging Supplier Manager
• Senior Category Manager
• Category Manager

Why join us

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• Were committed to equitable outcomes and we offer additional paid parental leave free period products and financial health checks to name a few.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period discounts at local gyms access to online wellbeing tools and a prayer and privacy room onsite.
• We offer continuous learning and professional growth as well as access to our extensive online training library and endless opportunities.
• Were proud of our supportive team environment and our positive and friendly culture thats made fun by Furry Friend Fridays and monthly social events!
• Were a Pride Pledge organisation and we are committed to an inclusive workplace where everyone thrives every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking an in-house café.

About us:

Were a team of 14000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated our co-operative has more than 180 PAKnSAVE New World Four Square and On the Spot stores feeding the South Island.

We value being at the heart of our communities like weve always been to make the South Island a better place for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island theres a Foodstuffs store serving you and your whānau.

Our success is down to our people who bring their skills experience passion and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer and endless opportunities for development.

Our values:

At Foodies together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people and to positively impact the lives of South Islanders every day.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1