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Civic Recruitment Limited
Administrative Support OfficerCivic Recruitment Limited • Redditch, England, UK
Administrative Support Officer

Administrative Support Officer

Civic Recruitment Limited • Redditch, England, UK
30+ days ago
Job type
  • Full-time
  • Part-time
  • Temporary
Job description

2 months contract with a Local Authority

Job Title: Administrative Support Officer (Part-Time)

Job Purpose

To provide efficient administrative technical and customer support to the Parks and Greenspaces Service ensuring the effective day-to-day operation of parks greenspaces and allotment services.

The postholder will act as a key point of contact for residents tenants stakeholders and contractors maintaining accurate records supporting service administration coordinating meetings and assisting officers in delivering high-quality customer-focused services.


Key Responsibilities

Administrative Support

  • Provide comprehensive administrative support to the Parks and Greenspaces team.
  • Maintain accurate records databases filing systems and service documentation.
  • Prepare and process correspondence reports forms and other service-related documents.
  • Support the organisation of meetings including scheduling agenda preparation and minute taking.
  • Assist with data entry record management and general office administration.
  • Provide technical administrative support to officers when required.

Customer and Stakeholder Support

  • Act as a first point of contact for residents allotment tenants and stakeholders via email and telephone.
  • Respond to routine enquiries and direct more complex issues to the appropriate officer.
  • Monitor and manage the Parks and Open Spaces inbox ensuring timely responses to enquiries.
  • Support the administration of allotment applications waiting lists tenancy records and site information.
  • Assist with parks and greenspace-related enquiries and customer requests.

Team Support

  • Liaise with colleagues contractors site representatives and external partners as required.
  • Provide administrative support to projects events and service initiatives.
  • Assist in maintaining effective communication across the service.
  • Provide cover for colleagues during periods of absence where required.

Corporate Responsibilities

  • Ensure all work is carried out in accordance with Council policies procedures and customer service standards.
  • Maintain confidentiality and accuracy in handling information and records.
  • Promote a positive and professional image of the Council at all times.
  • Comply with health and safety data protection and safeguarding requirements.


Essential Experience

  • Previous experience in an administrative business support or customer service role.
  • Experience dealing with customer enquiries in a professional manner.
  • Experience maintaining records databases and documentation.
  • Experience using Microsoft Office applications including Outlook Word and Excel.


Essential Qualifications

  • GCSEs (or equivalent) including English and Mathematics.
  • Relevant administrative or business support qualification (desirable).
  • Evidence of ongoing professional development (desirable).


Skills and Knowledge

  • Excellent organisational and time management skills.
  • Strong written and verbal communication skills.
  • Good IT skills and confidence using office software and databases.
  • Ability to prioritise workloads and meet deadlines.
  • Strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Professional and customer-focused approach.
  • Understanding of confidentiality and data protection principles.
  • Knowledge of local government services or parks and greenspaces operations (desirable).


Additional Information

  • Pay Rate: 16.51 per hour.
  • Hours: 25 hours per week.
  • Location: Redditch.
  • Working Pattern: Part-time (e.g. 3 days per week).
  • Working Arrangement: Hybrid (office-based and remote working).
  • Occasional flexibility may be required to support meetings service activities or events.
  • Commitment to delivering excellent customer service and supporting team objectives.
  • We operate on a bi-weekly payment schedule.

Closing date: Soon early applications are encouraged







Required Skills:

Admin & Clerical


Employment Type : Full Time
Experience: years
Vacancy: 1
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Administrative Support Officer • Redditch, England, UK

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