SALES OPERATIONS MANAGER - UK Manufacturer
Location: Midlands - Based on site
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Our client is a leading manufacturer supplying companies across the globe. As part of their new investment plans, they are seeking to strengthen the Commercial team with a dynamic and commercially focused Sales Operations Manager.
The Sales Operations Manager supports the efficient operation of the sales function by providing commercial coordination, pipeline management, and internal sales leadership. The role enables customer-facing sales professionals to focus on business development while ensuring sales processes, reporting, customer service, and marketing activities are effectively managed.
The position has direct responsibility for the internal sales and customer service team, serves as the senior escalation point for customer issues, and oversees marketing activities.
Key Responsibilities
Sales Operations & Team Leadership
Manage and develop the internal sales and customer service team.
Set performance expectations for customer responsiveness, service quality, and order accuracy.
Implement process improvements to increase efficiency and reduce errors.
Head of Sales Operations • Birmingham, West Midlands, UK
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