Client Success Analyst

About the Role:

Grade Level (for internal use):

07

The Team:

The Client Success team supportsbuysideandsellsideclients across EMEA. You will work with experienced colleagues in a collaborative fast-moving environment where no two days are the same. Our clients range from Tier 1 to Tier 3 firms and rely on us for responsive high-quality this role you will help create a positive client journey through day-to-day interactions that drive product adoption client satisfaction and long-term retention.

The Impact:

As a Client Success Analyst you will help clients get value from S&P Global Market Intelligence solutions by providingtimelysupport practical guidance and a strong service experience. Your work will help strengthen client relationships increase product usage and engagement and support retention and growth across existing accounts. This role is also a strong entry point for someone who wants to build clientrelationshipmarket and product knowledge for future growth within the business.

Responsibilities:

• Manage inbound client queries through our case management email system and phone lines working with global support teams in the US EMEA and Hong Kong to providetimelyupdates and resolutions.

• Act as a day-to-day point of contact for buyside andsellsideclients helping with service queries and application support.

• Join and support client meetings including training sessions product demonstrations and transactional support conversations.

• Prepare scheduled and ad hoc reports accurately and on time.

• Investigate client issuesidentifyroot causes and help coordinate next steps to resolve them.

• Work closely with ProductBuild teams to log track and help resolve production issues affecting clients.

• Partner with Professional Services during client onboarding to support training and user access setup.

• Stay informed about market and regulatory developments that may affect client serviceactivities andapply updates to team processes when needed.

• Build your knowledge by learning from experienced colleagues sharing insights with the wider team and contributing to continuous improvement.

• Prioritize your work effectively ask for guidance when needed and adapt as team and client priorities change.

• All employeesare required towork from the office a minimum of 2 days per week

WhatWereLooking For:

Basic Required Qualifications:

• Bachelors degree or equivalent relevant work experience.

• Strong interest in capital markets and financial markets with a desire to learn more about how our clientsoperate.

• Comfortable using Microsoft Office and online tools.

• Clear written and verbal communication skills with the ability to explain information in a simple and professional way.

• Strong interpersonal skills and a collaborative approach to building trusted relationships with clients and colleagues.

• Good organization and time-management skills including the ability to manage priorities ask questions when needed and deliver high-quality work.

• A proactive mindset attention to detail and willingness to learn through feedback shadowing and hands-on experience.

• A positive team-first attitude with enthusiasm for building relationships and supporting shared goals.

• Werequireall candidates who reach the final stage of our interview process to attend at least one in-person interview which is ordinarily at your nearest S&P Global office. This must be completed before we canproceedto an offer.

Additional Preferred Qualifications:

• Previousexperience in client service customer support operations or a financial services environment.

• Language skills are welcome but not essential.

• An interest in learning about financial data market workflows and client-facing products.

• Confidence working across global teams in a fast-paced environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1