JOB DESCRIPTION
Overall purpose
We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.
Specific duties and responsibilities
Provide accurate and up to date financial guidance to students and potential students regarding student loans.
Support students on their Student Finance application.
Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
Work to resolve any queries students may have with their student loan accounts.
Deal with various SLC change of circumstances.
Reconcile all funds distributed and provide management information as requested.
Additional duties:
N/A
Essential Requirements:
Must be able to work flexibly in a team
Experience working in a busy office or experience working in administration
Provide excellent customer care for the department including advice to internal and external customers
Person Specification
EXPERIENCE & PERSONAL QUALITIES
Essential:
Experience of managing presenting and maintaining complex data
Significant experience of working with the public in an environment where good customer care is a
guiding principle
Experience of liaison with colleagues in various departments and levels across an organisation
Excellent organisational skills and time management
Highly numerate
Ability to supervise staff
Experience
Desirable:
Experience of working in a student finance related environment
Will need to be able to work under pressure and resilient.
Experience of project work
Wants to pursuit a long-term career in Student Finance
TECHNICAL KNOWLEDGE & SKILLS
Essential:
Support the delivery of an efficient and effective administrative financial systems and procedures
for the student financial administration to ensure the accurate complete and timely processing of
applications and payments
Publicise student finance systems and procedures with curriculum and other support staff to
ensure correct guidance is given on funding available
Produce regular reports for the management on the distribution and effectiveness of funds and to
advice on development and resource needs
Ensure the smooth running of the student finances within the best practice of customer care
Desirable:
Experience in the Education sector
Experience chasing student debt
EDUCATION & PROFESSIONAL QUALIFICATIONS
Essential:
Must have at least 5 GCSEs including Maths & English
Compliance Statement
Successful applicants will be required to complete pre-employment checks including a criminal records check two references ID and Right to Work verification and education confirmation. We are an equal opportunity employer and value diversity and inclusion selection for employment is based solely on an individuals skills qualifications and experience relevant to the role.
Required Experience:
Manager
Student Finance Officer • London, England, UK
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