Talent.com
Borough of Lewisham
Revenues Operation ManagerBorough of Lewisham • London, England, UK
Revenues Operation Manager

Revenues Operation Manager

Borough of Lewisham • London, England, UK
11 days ago
Salary
£53,353.00 yearly
Job type
  • Full-time
Job description
Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UKs first Borough of Sanctuary for our work in championing the rights of refugees and migrants.

Introduction

We are looking for ahighly motivated Revenues Operations Managerto lead our Council Tax service and drive performance innovation and customer-focused delivery.

You will manage a key operational service responsible for the administration and collection of Council Tax ensuring that customers receive a prompt efficient and high-quality service.

Working as part of the Revenues Management Team you will play a central role in maintaining consistent standards improving processes and supporting the delivery of the Councils financial priorities.

Whats the role

  • Lead and manage the Council Tax service driving performance across billing recovery and enforcement to maximise collection while ensuring fairness and legal compliance
  • Develop and motivate a high-performing team promoting excellent customer service strong performance management and continuous staff development
  • Oversee multi-channel service delivery (telephony digital and correspondence) and implement improvements using data and technology to enhance efficiency
  • Provide expert advice and strategic oversight on Council Tax and recovery processes managing budgets contracts and governance and deputising for the Head of Revenues and Benefits as required

Whats in it for you

Excellent training and development opportunities plus a range of benefits including:

  • Generous holiday allowance
  • Local Government Pension scheme
  • Flexible working and family friendly policies
  • Season ticket and bicycle loans
  • A range of staff discounts including local subsidised gym memberships
  • Supportive staff networks

What were looking for

  • Extensive knowledge of Council Tax legislation recovery practices and enforcement processes
  • Experience of managing and developing large teams within a Revenues or similar environment
  • A track record of improving service performance and delivering against targets and KPIs
  • Strong analytical skills with experience of using data to drive decision-making and service improvements
  • We are seeking someone who can bring strong operational leadership and technical expertise. You will also demonstrate a strong commitment to customer care equality and diversity and continuous improvement. Excellent communication skills with the ability to engage effectively with colleagues partners and customers
  • Experience of managing budgets contracts and service delivery within a complex organisation

Location

The job is primarily based in Laurence House Catford SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

  • Experience of managing and developing large teams within a Revenues or similar environment
  • The job is subject to an basic DBS check

The recruitment process is anonymous and we dont accept CVs.

Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job please contact Joanne Douglas () and John Organ ()

Please click here to view the Job Description and Person Specification

Salary

53353.00 - 57495.00 per annum (P05)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale) which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at Council reserves the right to close adverts early if there is a large response.

Lets stay connected follow us on social media:

LinkedIn Facebook X Instagram TikTok YouTube




Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 53353 - 57495
Create a job alert for this search

Revenues Operation Manager • London, England, UK

Similar jobs

Revenue Operations Manager

TransferRoomGreater London, England, GB
Full-time

TransferRoom is a hyper-growth B2B SaaS company on a mission to change the football transfer market for the better, enabling clubs and agents to find transfer opportunities through our digital netw... Show more

 • Promoted

Marketing Operations Manager – FX & CFDs

ThinkMarketslondon, england, United Kingdom
Full-time

Marketing Operations Manager – FX & CFDs.London, England, United Kingdom.ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands ... Show more

 • Promoted

Revenue Operations Business Partner

EF Corporate LearningGreater London, England, GB
Full-time

Ready to turn strategy into action and drive meaningful impact across a growing business?.As our Revenue Operations Business Partner, you'll play a pivotal role in bringing EF Corporate Learning's ... Show more

 • Promoted

Revenue Operations Manager

Saviyntlondon, england, United Kingdom
Full-time

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.Customers trust Saviynt to safeguard the... Show more

 • Promoted

Conference Operations Manager

Presidents Summitlondon, england, United Kingdom
Full-time

This role offers you the opportunity to own the operational standard of every conference we run.You will be responsible for the end-to-end execution of 10 European private equity conferences a year... Show more

 • Promoted

Manager, Operational Deals Services (ODS)

Interpathlondon, england, United Kingdom
Full-time

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabilities.We deliver tangible resu... Show more

 • Promoted

Aesthetics Operations Manager

Aesthetics Talentlondon, england, United Kingdom
Full-time

About the job Aesthetics Operations Manager.A one-of-a-kind opportunity has come up for an experienced Operations Manager with this premium Aesthetic & Wellness business in Central London (with an ... Show more

 • Promoted

Revenue Operations Manager

Ripjarlondon, england, United Kingdom
Full-time

Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime.Financial crime funds human trafficking, terrorism, corruption and sa... Show more

 • Promoted

Remote Revenue Operations Leader — Shape GTM Growth

Stonor RecruitmentLondon, England, GB
Remote
Full-time

A global fintech company is seeking a talented Revenue Operations Manager to join their team in London.This role involves developing revenue forecasts, optimising processes, and collaborating acros... Show more

 • Promoted

Underwriting Operations Senior Manager

Harrison Holgatelondon, england, United Kingdom
Full-time

International Senior Manager – Underwriting Operations.An exciting opportunity has arisen to join a growing international insurer in a newly created leadership role within Underwriting Operations.W... Show more

 • Promoted

Revenue Operations Manager

Goodstacklondon, england, United Kingdom
Full-time

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!.Backed by General Catalyst, t... Show more

 • Promoted

Commercial Strategy and Revenue Operations Manager

TeyaGreater London, England, GB
Full-time

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe.Founded in 2019, we build easy to use, integrated tools that enable our member... Show more

 • Promoted

Revenue Operations Business Partner

EF Education FirstGreater London, England, GB
Full-time

The OpportunityReady to turn strategy into action and drive meaningful impact across a growing business?As our Revenue Operations Business Partner, you'll play a pivotal role in bringing EF Corpora... Show more

 • Promoted

Operations Manager

William Rose AssociatesLondon, England, GB
Full-time

The role focuses on overseeing trade booking, validation, and lifecycle management across multiple asset classes, using trade management systems to monitor activity, resolve booking issues, and mai... Show more

 • Promoted

Revenue & GTM Operations Manager (London)

Easollondon, england, United Kingdom
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Easol is the operating system for the Experience Commerce market.Our ambition is bold: to become the... Show more

 • Promoted

Manager, Operational Deals Services (ODS)

Interpath Advisorylondon, england, United Kingdom
Full-time

Manager, Integration & Separation (Value Creation).Interpath Advisory London, United Kingdom.Interpath is an international and fast-growing advisory business with deep expertise in a broad range of... Show more

 • Promoted

Fintech SaaS Operations & Service Manager

Objectwaylondon, england, United Kingdom
Full-time

Objectway, a global fintech provider, is seeking a SaaS Operations/Service Manager for London to lead UK service delivery and a cross-functional team.The role emphasizes maintaining SLAs, client sa... Show more

 • Promoted

Revenue Strategy & Operations Manager

RECRUITERSGreater London, England, GB
Temporary

Business Planning & Operations Lead – B2B Commercial Channel.We’re working with a global leader in immersive technology and AI innovation to find a.Business Planning & Operations (BP&O) Lead.This r... Show more

 • Promoted

UK Hospitality Operations Manager

BNF Hospitalitylondon, england, United Kingdom
Full-time +1

Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues.London (Head Office based with regular on-site visits).Competitive... Show more

 • Promoted

OTC Derivatives Middle Office/Operations Manager

KennedyPearce Consultinglondon, england, United Kingdom
Full-time

You can be a proven Middle Office/Operations Manager with OTC derivatives experience, or a Senior Operations Analyst/SME ready to step into their first lead supervisory role with some previous expe... Show more