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Learner Support AdvisorThe Skills Network • Selby, England
Learner Support Advisor

Learner Support Advisor

The Skills Network • Selby, England
30+ days ago
Salary
£16,000.00 yearly
Job type
  • Temporary
Job description
We are currently looking to add additional Learner SupportAdvisors to our existing team in Selby, on a temporary basis. This is a fantastic opportunity for a Learner Support Advisor to join our company due to expansion. We are looking for suitable candidates to join a highly driven team of Learner Support Advisors widely recognized for producing market leading training to the Consumer. The Role As a Learner Support Advisor, your main responsibilities will include: * To follow structured guidelines and processes designed to support the learning journey * To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc * To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers * To maintain up-to-date and accurate contact records for all learners * To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey * To work closely with Tutors and other Learner Support Co‑ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors * To complete regular learner surveys with allocated learners at the point of completion * To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required * To undertake other duties and responsibilities as directed by line management from time to time The Candidate * Energetic and enthusiastic * Ability to work without constant supervision * Structured and organised approach * Friendly and approachable * Professional appearance * Excellent telephone manner * Well organised and able to demonstrate a high level of accuracy * Proven numerical and written skills * Able to use all MS Office programs particularly Word, Excel, Outlook and Powerpoint and be familiar with other bespoke databases * An eye for detail and a methodical manner * Willingness to adapt and respond to the changing and varied needs of the business Benefits * Up to £16,000 per annum (pro rata) * Perkbox * Bonus Structure 21.5 hours per week (Maternity cover) Immediate start available J-18808-Ljbffr
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Learner Support Advisor • Selby, England

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