Internal use only - GradeH
Werethe team behind digital retailerVery.
Our purpose helping families get more out of life powers everything we do.
And we want our people to get more out of life too! Ifyourehigh-performing ambitious and make the most of every opportunity we want to hear from returnyoullenjoy heaps of flexibility greatperksand benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.
If you love making a differenceyoulllove making it sparkle for millions of Very customers.
Theknowledge team play a super importantrolewithinourglobalCustomer platform is thesingle source of truth for our colleagues and providesall the information needed to ensure we deliver the right customer outcomes first exciting time to join us as we areexploringand deploying newAIcapabilities.
We work in afast - paced environmentbut you will be guided and supported bya great teamand have opportunities to growanddevelopyour skills.
The Knowledge Analystis responsible fordefiningcreatingandmaintainingknowledge content to reflect how we execute operational processes within Customer Care.
Heressomeofthe things you will be doing:
Werelooking for someone who has an eye for detail is naturally proactive will spot where and how to make things better and be able to communicate this in an informative and engaging in copy writing or working inaknowledgeenvironmentis crucial to in-role success.
As you will support knowledge across ourglobalcontact centresexperience ina contact centre environmentwouldalsobe and pride in your work and a natural desire to connect collaborate andbe a team player isa must.
The ideal person shouldenjoyanalysing data anddeveloping knowledgecontent.
What will you get in return Brilliant experience the opportunity to play an important part inour ambitious journeyand a rewarding purposeful role which can make such a positiveimpact to our colleagues and external customers.
What happens next
Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a one-stage interview process for this position:
1st stage - A one-hour formal face-to-face interview where you can expect both competency and technical questions.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If youd like to know more about our interviews you can find out here.
Diversity inclusion and equal opportunities
We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.
Required Experience:
IC
Knowledge Analyst • Liverpool, England, UK
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