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Circle Health Group
Quality & Risk Co-ordinatorCircle Health Group • Northampton, England, UK
Quality & Risk Co-ordinator

Quality & Risk Co-ordinator

Circle Health Group • Northampton, England, UK
30+ days ago
Job type
  • Part-time
  • Permanent
Job description

Quality & Risk Co-ordinator

Three Shires Hospital

22.5 Hours & Permanent
Salary: Up to 30000.00 FTE per year
(depending on level of experience training and qualification)

Three Shires Hospital in Northampton is part of Circle Health Group Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Quality & Risk Co-ordinator to join their team of staff in theQuality & Risk department.

This is a part-time role for 22.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

  • To manage the complaints process in collaboration with the QRM ensuring timely fair and effective resolution of all cases in line with Circle Health Group policy.
  • Support the local management and coordination of incident reporting ensuring timely documentation review and closure of incidents in line with policy.
  • Assist in the investigation of adverse events near misses and complaints contributing to root cause analysis and action planning.
  • Maintain accurate risk registers and escalate significant risks to relevant governance forums.
  • Coordinate internal audits inspections and quality monitoring activities across departments ensuring action plans are implemented and reviewed.
  • Assist with compliance tracking against CQC HIS HIW or equivalent standards including preparation for inspections and reviews.
  • Collate review and present data related to quality metrics KPIs and governance performance.

Applicants should meet the following criteria:

  • Experience working in a quality risk governance or clinical support role in a healthcare or regulatory environment.
  • Excellent attention to detail and ability to manage sensitive information.
  • Previous experience handling and resolving patient complaints is essential.
  • Strong organisational and administrative skills including minute-taking and report coordination.
  • Good working knowledge of Microsoft Office and governance systems.
  • Excellent communication and interpersonal skills.
  • Understanding of healthcare governance frameworks and regulatory standards (e.g. CQC HIS HIW).
  • Experience with incident reporting systems (e.g. Datix Ulysses).
  • Training in root cause analysis or audit methodology.
  • Previous experience in private healthcare or hospital settings.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

  • 25 days holiday per year bank holidays increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies including enhanced Maternity Paternity & Adoption pay
  • Non-contributory life insurance
  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
  • Access to resources tools and services to support your wellbeing
  • Employee recognition programmes
  • Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy:
Employment Type : Part-Time
Experience: years
Vacancy: 1

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Quality & Risk Co-ordinator • Northampton, England, UK

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