Director, UKI Expansion Sales

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Senior Director UKI Expansion Sales
United Kingdom

Role Overview:
Lead the next phase of growth across Genesys UK and Ireland customer base by expanding strategic relationships accelerating AI adoption and unlocking new value within existing accounts. This role sits at the centre of Genesys agenda helping leading organisations to deliver world class customer experience through AI-powered engagement at scale.

You will own sales across the portfolio of Genesys customers shaping growth strategies and influencing C-level stakeholders on their CX and AI roadmaps. At Genesys we are redefining how organisations connect with customers through empathy innovation and AI and this role plays a critical part in bringing that vision to life across the UKI market.

Leading a team of high-performing Account Executives you will combine strategic leadership with hands-on deal engagement coaching teams to win complex expansion opportunities while building a culture of accountability performance and continuous development. This role offers significant visibility across regional leadership and direct impact on Genesys growth in one of its most important markets.

Key Responsibilities:

• Own and deliver expansionsalesacross Genesys UKI enterprise install base driving consistent overachievement of quota
• Lead and develop a team of Account Executives enabling high performance through structured coaching clear accountability and targeted hiring
• Drive adoption of AI-led solutions across the customer base positioning Genesys as a strategic partner in AI-powered CX transformation
• Build and expand executive-level relationships influencing customer strategy and aligning Genesys solutions to long-term business outcomes
• Develop and execute account expansion strategies that increase platform adoption contract value and customer lifetime value
• Lead complex commercial negotiations and deal strategy for large-scale multi-year enterprise opportunities
• Establish rigorous pipeline management forecasting accuracy and MEDDPICC discipline across the team
• Partner cross-functionally with Customer Success Solutions Consulting Marketing and Partners to accelerate expansion and customer value realisation
• Act as an executive sponsor on key accounts supporting escalations renewals and strategic growth initiatives

Required Qualifications:

• Multipleyears of leadership experience managing enterprise sales teams
• Proven track record of exceeding revenue targets in enterprise SaaS environments
• Strong experience selling into existing accounts including expansion upsell and multi-year deal cycles
• Demonstrated success leading teams in complex high-value enterprise sales environments
• Experience with structured sales methodologies such as MEDDPICC
• Strong executive presence with the ability to engage and influence C-level stakeholders
• Experience scaling and hiring high-performing enterprise sales teams
• Based in the United Kingdom with strong knowledge of the UKI enterprise market

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.
• Next youll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.
• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1