Senior Supervisor - Newstrade Operations

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Senior Supervisor - Newstrade Operations to join our Coventry Newstrade team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the role: At InPost, we're looking for an experienced, motivated, and people-focused Senior Supervisor to join our flagship Newstrade operation. This is a key leadership role where you'll play a vital part in driving operational excellence, delivering outstanding service, and developing high-performing teams. You'll be responsible for ensuring the smooth day-to-day running of the operation while creating a positive, engaging environment where colleagues can thrive and perform at their best. If you're a hands-on leader who enjoys solving problems, improving processes, and motivating teams to achieve great results, we'd love to hear from you. 📍 Location: Unit2, InPost, Imperial Park, Siskin Parkway West, Coventry, CV3 4PB 📅 Shift Pattern: MONDAY - FRIDAY 🕒 Hours: 08.00am - 16.30pm 💰 Salary:£38,981.72p/a What you’ll be doing: Driving Operational Excellence You'll lead the daily operation, ensuring performance, service, and quality standards are consistently achieved. Maintain high operational standards across the warehouse, setting the benchmark for performance and professionalism. Establish clear objectives for each shift and monitor progress to ensure targets are achieved. Lead effective shift handovers, ensuring seamless communication and continuity between teams. Identify opportunities to improve efficiency, productivity, accuracy, and space utilisation. Produce daily, weekly, and monthly performance reports, proactively identifying risks and implementing corrective actions. Conduct regular operational audits to ensure compliance, consistency, and continuous improvement. Managing Stock and Systems You'll ensure inventory accuracy and efficient stock movement throughout the operation. Maintain oversight of the Warehouse Management System (WMS), ensuring all stock transactions are accurately recorded and authorised. Ensure stock flows efficiently from goods-in through to dispatch, minimising delays and maintaining service levels. Work collaboratively with internal teams, customers, and suppliers to maintain accurate inventory records. Investigate stock discrepancies promptly, implementing resolutions or escalating where necessary. Ensure all inbound and outbound documentation is completed accurately and within required timescales. Leading and Developing Your Team People are at the heart of our success, and you'll play a crucial role in developing and supporting them. Deliver engaging shift briefings that clearly communicate priorities, expectations, and performance goals. Provide regular coaching, feedback, and meaningful one-to-one support to team members. Support the onboarding, training, and development of new colleagues, ensuring they become fully competent and confident in their roles. Manage attendance, conduct, and performance matters fairly and consistently in line with company policies. Identify talent within the team and support succession planning and career progression opportunities. Foster a positive, inclusive, and respectful working environment where colleagues feel valued and motivated. Building Strong Relationships You'll work closely with both internal stakeholders and external customers to deliver exceptional service. Develop and maintain strong working relationships across the business and with customer partners. Ensure customer expectations are consistently met while identifying opportunities to exceed service standards. Communicate operational performance proactively, addressing issues before they impact service. Support business projects and contribute to peak trading and seasonal operational requirements. Championing Health, Safety and Compliance Safety is a core priority, and you'll lead by example in creating a safe working environment. Promote and embed a strong health and safety culture throughout the operation. Conduct regular safety inspections and ensure any issues are resolved promptly. Ensure all colleagues are trained in safe working practices, PPE requirements, and emergency procedures. Accurately record incidents, near misses, risk assessments, and corrective actions. Maintain environmental controls and ensure compliance with company and regulatory standards. Maintaining Site Standards You'll ensure the warehouse remains safe, organised, and audit-ready at all times. Maintain exceptional housekeeping and operational standards across the site. Regularly review warehouse conditions and address issues proactively. Work closely with facilities and engineering teams to ensure equipment is maintained, safe, and operational. What we need from you: Essential Skills and Experience Proven experience in a supervisory or team leadership role within a warehouse, distribution, or logistics environment. Strong working knowledge of Warehouse Management Systems (WMS) and stock control processes. Demonstrated success in leading teams and delivering operational performance targets. Sound understanding of health and safety legislation and best practice. Excellent communication and interpersonal skills, with the ability to engage effectively at all levels. Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment. A proactive, solutions-focused approach with a commitment to continuous improvement. What Success Looks Like You'll be someone who: Leads by example and inspires others to perform at their best. Takes ownership and accountability for operational performance. Builds strong relationships and earns trust quickly. Thrives in a fast-moving environment and remains calm under pressure. Continuously looks for ways to improve processes, performance, and team engagement. Why Join InPost? At InPost, we're transforming the way parcels and publications move across the UK. You'll be joining a growing, innovative business where your ideas are valued, your development is supported, and your contribution makes a real impact. If you're ready to take the next step in your leadership career and help drive operational excellence in a fast-paced environment, we'd love to hear from you. Join us and help shape the future of logistics. We love to reward our people for the great work they do: 🪴 Build a secure future with a competitive Pension Scheme 🌟 Peace of mind with Life Insurance 🚴 Stay active with our Cycle2Work scheme 🤝 Get the support you need with our Employee Assistance Program The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.