Head of Residential Block Management

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Head of Block Management

Role Overview

Lead and oversee block management operations for a portfolio of approximately 10 buildings comprising 500 residential units. Provide strategic direction technical expertise and exceptional client service while managing and developing a small team to deliver operational excellence.

Key Responsibilities

Portfolio Management

Oversee day-to-day management of circa 10 buildings and 500 units ensuring compliance with lease obligations service charge budgets and regulatory requirements. Maintain comprehensive knowledge of each propertys unique characteristics challenges and stakeholder needs.

Client Relationship Management

Serve as primary point of contact for key clients building strong relationships through proactive communication and responsive service delivery. Lead client meetings presentations and strategic discussions to understand objectives and deliver tailored solutions that exceed expectations.

Financial and Operational Reporting

Prepare and present monthly operational performance reports to boards of directors clearly articulating KPIs budget variance analysis service delivery metrics and strategic recommendations. Translate complex operational data into actionable insights for stakeholder decision-making.

Technical Expertise

Provide expert technical guidance on leasehold legislation lease interpretation and statutory obligations. Work closely with JLL colleagues who are experts in health and safety compliance fire safety regulations building defects and major works projects to deliver comprehensive property solutions. Conduct regular site inspections and assess building conditions to identify maintenance requirements compliance issues and opportunities for asset improvement.

Business Growth and Development

Support the Head of Residential in identifying and pursuing new business opportunities within the block management sector. Contribute to pitch preparation client presentations market analysis and strategic growth initiatives. Leverage existing client relationships to identify cross-selling opportunities and portfolio expansion potential.

Process Development

Design implement and refine operational processes procedures and quality standards to enhance efficiency consistency and service delivery across the portfolio. Establish best practice frameworks documentation systems and quality assurance protocols.

Team Leadership

Line manage inspire and develop team members through regular one-to-ones performance reviews training initiatives and mentoring. Foster a culture of excellence accountability and continuous improvement while ensuring workload balance and staff wellbeing.

Essential Requirements

Professional Qualification: MIRPM (Member of the Institute of Residential Property Management) qualified demonstrating advanced knowledge of residential property management principles regulations and best practices.

Leadership Experience: Proven track record of managing and developing high-performing teams with the ability to motivate coach and inspire colleagues to achieve operational excellence.

Client Management: Extensive experience managing sophisticated client relationships with demonstrated ability to influence negotiate and deliver exceptional service to boards residents and stakeholders.

Technical Knowledge: Deep understanding of leasehold legislation building maintenance compliance frameworks and residential property management best practices with ability to collaborate effectively with specialist colleagues across health and safety fire safety and technical disciplines.

Business Development Acumen: Commercial awareness with ability to identify growth opportunities contribute to new business pursuits and support strategic expansion of the residential portfolio.

Reporting Skills: Strong analytical and presentation capabilities with experience preparing board-level reports that clearly communicate operational performance financial metrics and strategic recommendations.

Process Improvement: Demonstrated ability to identify inefficiencies design robust processes and implement procedural improvements that drive operational effectiveness and service quality.

Location:

On-site London GBR

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1