Regional Aftersales Manager

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network. Job purpose: The Regional Aftersales manager is responsible for leading and elevating service operations across their region, ensuring world-class customer experience, safe and compliant high-voltage repairs, and strong operational performance. This role supports Authorised Dealers with technical expertise, process optimisation, and leadership development - helping to deliver the premium, technology-driven service experience expected from a modern automotive brand. Main responsibilities: Operational Leadership Oversee regional Authorised Dealers, ensuring consistent service quality, efficient workflows, and adherence to brand standards. Monitor and drive KPIs including Parts Sales, diagnostic accuracy, customer satisfaction, OTA update success rates, and first-time fix performance. Lead operational improvements focused on efficiency, digital service integration, and sustainability. Working with Fleet Companies to ensure their specific needs are met, including supporting driver complaints and Dealer liaison. Developing and managing programmes to maximise Accessory Sales, creating action plans and best practise. Technical & High-Voltage Support Provide expert guidance on EV systems including high-voltage batteries, inverters, drive units, ADAS, charging systems, and thermal management. Ensure technicians follow strict HV safety protocols and maintain required certifications. Support complex diagnostic cases, software-related issues, and escalations involving connectivity or vehicle firmware. Oversee warranty processes, ensuring accurate submission and minimising unnecessary replacement of high-value EV components. Training & Development Identify regional training needs in areas such as high-voltage safety, advanced diagnostics, and new product technology. Partner with central training teams to assist where needed in the delivery of training and continuous upskilling. Coach and mentor Service Managers to build leadership capability and consistent customer experience. Customer Experience & Quality Champion a seamless, modern customer journey aligned with brand expectations- digital-first, transparent, and highly responsive. Lead resolution of escalated customer concerns in conjunction with the Customer Experience Manager & Customer Care Team to ensure a satisfactory resolution. Drive improvement in NPS and customer retention by ensuring a premium and consistent service experience across all locations. Compliance & Standards Conduct on-site audits to ensure: High-voltage safety procedures are strictly followed Charging infrastructure is maintained and functioning Tools, diagnostic equipment, and ADAS calibration systems are up-to-date. Ensure all sites meet EV-related environmental, safety, and data-privacy regulations. Support rollout of software tools, remote diagnostics solutions, OTA campaigns, and new EV technologies. Collaboration & Reporting Work closely with engineering, technical support, parts, charging, and sales teams to align regional performance and share field insights. Provide detailed data-driven reporting on regional trends, root causes, performance gaps, and action plans. Contribute to network planning, service capacity forecasting, and readiness for new model launches. Education, Skills and Personal characteristics required: Strong background in automotive service management with direct EV or high-voltage system experience. Proven ability to lead multi-site service operations in a fast-paced, technology-driven environment. Understanding of diagnostics, battery systems, OTA updates, ADAS systems, and digital service tools. Excellent leadership, communication, and stakeholder-management skills. Analytical approach with strong problem-solving abilities. Willingness to travel extensively within the region. High-Voltage Safety Knowledge Digital & Data-Driven Mindset Leadership & Coaching Operational Excellence Customer Centricity Continuous Improvement What can we offer you beyond the salary: • 25 days annual leave + bank holidays • Company pension scheme Car Allowance • Geely ECOS scheme • Car allowance • Private Medical Insurance • x6 Life assurance • Enhanced Maternity and Paternity Pay • Medicash • Bike2work scheme We are an equal opportunities employer: At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.