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Crown Agents Bank
Pensions Services Analyst (Spanish Speaking)Crown Agents Bank • London, England, UK
Pensions Services Analyst (Spanish Speaking)

Pensions Services Analyst (Spanish Speaking)

Crown Agents Bank • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

Role Purpose:

Pensions Services is a client facing department within the Operations area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.

Role Requirements:

  • Language Capability: Fluency in Spanish (written and spoken) is essential to support client interactions documentation and service delivery across Spanish-speaking scheme members.
  • Co-ordinate end to end processing death cases including calculation and verification of entitlements instructions for payment communications with the Pensions Provider
  • Re-instatement of Pensions calculation of arrears instructions for payment and communications with the pensions provider
  • Issuing monthly statements to various clients and dealing with queries
  • Protecting the Bank by acting as First Line of Defense and observing all controls
  • Focus on innovation and continuous process improvement.
  • Assisting Pensioners and Clients with the EMpower Pensions Portal
  • Helpdesk for pensioners completing Facial Authentication
  • Helpdesk for all pensions related queries - dealing with both pensioners and clients
  • Ensuring smooth end to end of processing all pension payments using various platforms (Bottomline Treasury Edge and e-banking) to process the payment files
  • Internal General ledger and Nostro reconciliations
  • Managing Client account funding
  • Involved in the Pensions Transformation Project including testing and process improvements.

Qualifications :

  • Extensive experience in Client Services or relationship management
  • Good understanding of payments processing and related products
  • Working knowledge of CBS Payroll & Pensions Master WorkManager and both Empower Pensions Portals
  • Proficient experience in all Microsoft applications
  • Working on process improvement and automation


Additional Information :

  • Hybrid working
  • Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
  • Life Assurance 4 times annual salary
  • Group Income Protection
  • Private Medical Insurance this may include cover for partner and or children at company cost. Cover includes Optical Dental and Audiology
  • Discretionary Bonus
  • Competitive Annual Leave
  • 2 Volunteering Days
  • Benefit Hub


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Operations
Experience: years
Vacancy: 1
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Pensions Services Analyst (Spanish Speaking) • London, England, UK

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