Business Support Officer

Job Title: Housing Repairs Administrator (6-Month Temporary Contract)

Duration: 6 Months (Temporary)

Location: Loughborough (Agile Working Home & Office Based)

Job Purpose

To administer and progress damp mould and disrepair cases within Council-owned housing stock ensuring properties are maintained to a high standard. The role supports improving living conditions for tenants while assisting in the effective management and defence of disrepair claims.

Key Responsibilities

• Administer systems and processes to record track action and resolve damp mould and disrepair cases.
  
• Raise repair orders book appointments and process invoices using internal software systems
  
• Work closely with colleagues contractors on-site technical officers and legal services to progress cases.
  
• Support initiatives aimed at preventing damp mould and disrepair within housing stock
  
• Assist with the effective management and monitoring of contracts.
  
• Gather analyse and input data accurately producing performance and management reports
  
• Communicate with customers colleagues and contractors via phone and email
  
• Respond to customer queries concerns and complaints in a professional and timely manner
  
• Deliver services fairly consistently and without discrimination
  
• Ensure all information is handled securely and report any data breaches in line with Council policies
  
• Carry out any additional duties appropriate to the role as required
  

Experience Required

• Experience working in a customer-focused or administrative role
  
• Experience using multiple software systems to manage data raise orders and track progress
  
• Experience handling repairs housing or property-related administration (desirable)
  
• Proven ability to input data accurately and efficiently
  

Qualifications & Requirements

• Strong communication skills both written and verbal
  
• Ability to manage workload independently with minimal supervision
  
• Strong organisational skills with the ability to manage competing priorities
  
• Confident in handling customer interactions and resolving issues
  
• Attention to detail and high level of accuracy
  
• Competent in using Microsoft Office and other relevant systems
  

Additional Information

• 6-month temporary contract
  
• Pay is provided on a bi-weekly basis
  
• Agile working policy (combination of home and office-based working in Loughborough)
  
• Must be flexible and responsive to changing workloads and priorities
  

Requirements

Requirements:

• Experience in a customer-focused or administrative role.
  
• Proficiency in using multiple software systems to manage data raise orders and track progress.
  
• Experience in handling repairs housing or property-related administration (desirable).
  
• Proven ability to input data accurately and efficiently.
  

Qualifications & Skills

• Strong communication skills both written and verbal.
  
• Ability to manage workload independently with minimal supervision.
  
• Strong organizational skills with the ability to manage competing priorities.
  
• Confidence in handling customer interactions and resolving issues.
  
• Attention to detail and high level of accuracy.
  
• Competency in using Microsoft Office and other relevant systems.
  

Additional Information

• 6-month temporary contract.
  
• Pay is provided on a bi-weekly basis.
  
• Agile working policy (combination of home and office-based working in Loughborough).
  
• Must be flexible and responsive to changing workloads and priorities.
  

Required Skills:

Requirements: Experience in a customer-focused or administrative role. Proficiency in using multiple software systems to manage data raise orders and track progress. Experience in handling repairs housing or property-related administration (desirable). Proven ability to input data accurately and efficiently. Qualifications & Skills Strong communication skills both written and verbal. Ability to manage workload independently with minimal supervision. Strong organizational skills with the ability to manage competing priorities. Confidence in handling customer interactions and resolving issues. Attention to detail and high level of accuracy. Competency in using Microsoft Office and other relevant systems. Additional Information 6-month temporary contract. Pay is provided on a bi-weekly basis. Agile working policy (combination of home and office-based working in Loughborough). Must be flexible and responsive to changing workloads and priorities.

Employment Type : Full Time
Experience: years
Vacancy: 1