Talent.com
Brackenberry
Customer Hub OfficerBrackenberry • Stafford, England, UK
No longer accepting applications
Customer Hub Officer

Customer Hub Officer

Brackenberry • Stafford, England, UK
30+ days ago
Salary
£12.85 hourly
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

We are working closely with local authority in Newcastle-Under-Lymeto assist with the appointment of a Customer Hub Officer on a 2-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 12.85- 16.23 per hour

Summary:

Newcastle-under-Lyme Borough Council is seeking a motivated and customer-focused Customer Hub Officer to support the delivery of the Councils One Front Door approach by providing a seamless high-quality customer service across a broad range of council services. The postholder will manage customer enquiries through multiple channels process Council Tax and Housing-related transactions and ensure customers receive accurate advice and timely resolutions.

Responsibilities:

  • Provide advice and guidance across a range of council services with particular focus on Council Tax and Housing-related enquiries.
  • Process customer correspondence and documentation using the NEC Image document management system.
  • Signpost customers to appropriate internal departments and external partner organisations where necessary.
  • Ensure compliance with GDPR Data Protection legislation and Council Information Governance policies.
  • Process incoming documentation and maintain electronic records.
  • Contribute to achieving service standards performance targets and customer satisfaction objectives

Qualifications:

  • Minimum of five GCSEs (or equivalent) including English and Mathematics.

Essentials:

  • Experience working in a customer-facing environment.
  • Experience using NEC Revenues and Benefits Live (RBLive).
  • Experience using the NEC Image Document Management System.
  • Experience processing administrative transactions accurately.
  • A full UK driving license

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1747781


Employment Type : Full Time
Experience: years
Vacancy: 1

Create a job alert for this search

Customer Hub Officer • Stafford, England, UK

Similar jobs

Senior Technical Advisor, Transport Infrastructure Delivery

Permanent Way Institution Ltd.Birmingham, Leeds, England, England, United Kingdom
Full-time

Department for Transport: Senior Technical Advisor.A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official bu... Show more

 • Promoted

Cluster Revenue Manager

Brightstar Hospitality ManagementBirmingham, England, GB
Full-time

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence.We are passionate about creating an environment where our employees can bring thei... Show more

 • Promoted

Public Sector Procurement Lead – Implementation & Change

Katie BardBirmingham, England, GB
Full-time

A leading recruitment agency is seeking a Procurement Implementation Specialist to lead the delivery of payment solutions to public sector clients in Birmingham.The role involves leading procuremen... Show more

 • Promoted

Vulnerable Customer Consultant

OneSavings Bank PLCWolverhampton, England, GB
Full-time

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties.We focus on delivering good, tailored outcomes for customers who are struggling wi... Show more

 • Promoted

Enterprise Applications Manager

whgWalsall, England, GB
Full-time +1

Enterprise Applications Manager.Enterprise Applications Manager.Full Time, Permanent, 37 hours per week.January 2026 (Teams) and 30th January 2026 (In-Person).Are you an experienced applications le... Show more

 • Promoted

IT Service Delivery Manager

La FosseBirmingham, England, GB
Full-time

An established, highly regulated, customer-facing organisation operating across.IT Service & Digital Transformation Manager.IT service management, people leadership, suppliers, and transformation d... Show more

 • Promoted

IT Project Manager — Drive Customer-Focused Housing Tech

CitizenBirmingham, England, GB
Full-time

A reputable housing organization in Birmingham seeks an IT Project Manager to drive impactful projects that enhance service delivery for thousands of people.The role involves liaising with various ... Show more

 • Promoted

Client Engagement Principle - IT

Recruitment Pursuits LtdBirmingham, England, GB
Full-time

Client Engagement Principle - IT Recruitment.To be responsible for engaging with customers to understand their procurement processes and needs.To maximize the business potential within existing and... Show more

 • Promoted

Business Consultant Contracted Retail UK

The Goodyear Tire & Rubber CompanyBirmingham, England, GB
Full-time

We’re dedicated to producing, innovating, and servicing the best tires in the world.For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility.Toda... Show more

 • Promoted

Lead Project Officer

West Midlands Pension FundWolverhampton, England, GB
Full-time

WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands.We manage and administer the pension interests of over 330,000 scheme... Show more

 • Promoted

Placement Year Customer Support Analyst, Birmingham

Acturis LimitedBirmingham, England, GB
Full-time

At Acturis, innovation isn’t just part of our culture -.McKinsey partner David McDonald, set out to reinvent insurance technology.What started as a bold start‑up idea has grown into a global SaaS l... Show more

 • Promoted

HubSpot CRM Solutions Engineer

Digital WaffleBirmingham, England, GB
Full-time

Digital Waffle is seeking an experienced Solutions Engineer in Birmingham to join its CRM & Data team.This hands-on role focuses on designing, implementing, and optimizing HubSpot and MarTech solut... Show more

 • Promoted

Customer Success Manager, Birmingham

DaluxBirmingham, England, GB
Full-time

At Dalux, success is about people as much as technology.We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will ... Show more

 • Promoted

Supplier Engagement Advisor

Valpak LimitedWest Bromwich, West Midlands, GB
Full-time

As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world.To date, our teams work in partnership with more than 40... Show more

 • Promoted

Senior Engagement and Interface Manager - Curzon Street

HS2 (High Speed Two)Birmingham, England, GB
Full-time

In addition, we offer a flexible benefits fund of 20% paid on top of the base salary, which is fully pensionable, and a range of competitive benefits (see the benefits section on our website).As a ... Show more

 • Promoted

CIT Officer

NCR Atleos CorporationBirmingham, England, GB
Full-time

Joining bonus: £1,000 if you hold a valid CVIT SIA licence.Shifts: 45 hours per week across 4 days (11.As a Cash in Transit Officer, you’ll help ensure the safe and secure transport of cash between... Show more

 • Promoted

Remote Delivery Lead for Digital & Growth Projects

Active MatterBirmingham, England, GB
Remote
Full-time

A leading company in project management is seeking an experienced Delivery Lead to oversee a portfolio of digital projects in Birmingham.The role involves leading teams and suppliers to deliver qua... Show more

 • Promoted

Contract Support Officer - Birmingham - B37

Ward Security LimitedBirmingham, England, GB
Full-time

Contract Support Officer - Birmingham - B37.Posted Friday 3 July 2026 at 01:00.Are you an experienced Contract Support Officer looking for your next professional opportunity? If you take pride in d... Show more

 • Promoted

Internal Sales Executive — Customer-Centric Growth & Bonus

Nelson Permanent PlacementsWest Bromwich, England, GB
Permanent

Nelson Permanent Placements are recruiting for an Internal Sales Executive on behalf of a well-established, globally recognised manufacturer of electrical, mechanical and safety infrastructure solu... Show more

 • Promoted

UK Business Continuity & Crisis Leader

LeonardoBirmingham, England, GB
Full-time

A global high-tech company is looking for a Business Continuity Governance and Crisis Manager in the UK.The role involves developing a comprehensive Business Continuity Management System across mul... Show more