Delivery Manager Strategic Accounts

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are looking for an exceptional people leader with a strong commercial mindset and a passion for the end-user experience. You will inspire develop and manage a team of Coaches dedicated to our Strategic Accounts.

In this role you arent just managing metrics; you are safeguarding the quality of delivery for our most critical partners. You will build a culture of high performance where your coaches are empowered to drive outstanding outcomes ensuring that apprentices at world-leading organisations successfully complete their programmes and deliver ROI back to their employers.

What Youll Do

• Manage a pod of Coaches taking full ownership of their performance development and engagement in a fast paced environment.

• Create an inclusive and psychologically safe team environment fostering a culture aligned with Multiverse values where coaches feel supported to handle the complexities of major clients.

• Take full responsibility of your teams development and care deeply about them as people not just employees.

• Provide clarity for your team by setting clear expectations communicating a compelling vision and explaining the why behind everything we ask them to do.

• Set clear team goals that align with broader Delivery goals ensuring your team achieves all performance targets.

• Drive the engagement of your team through communication feedback recognition and development.

• Promote a culture of continuous improvement coaching your team to surface and solve problems themselves.

• Leverage the power of observation & feedback to drive performance & development and ensure instructors provide a quality Apprentice experience leading to timely programme completion.

• Empathetically advise your team on our People policies accurately and in a timely manner.

• Conduct regular performance assessments in line with Multiverses semi-annual performance process setting goals and providing constructive feedback to drive growth and maintain our high bar.

• Building a high-performing team including supporting in the recruiting onboarding or reskilling process as needed as well as supporting the transition of instructors moving from other programs.

• Collaborate with key business stakeholders and cross-functional teams to ensure overall business success.

• Collaborate with cross functional partners to drive initiatives related to client learner & coach experience.

• Use AI tools daily to improve ways of working and enhance both personal and team productivity

About You

• 5 years of professional work experience including 2 years of people management experience managing teams (5 reports) in a fast-paced customer-centric environment.

• You understand the link between educational delivery and business retention. You are comfortable discussing how coaching quality impacts client ROI.

• You have a track record of motivating a team and holding them accountable to key metrics (KPIs/SLAs). You do this through hands-on people management strong written and verbal communication and proactive data review.

• You are results-oriented with a data-driven approach. You are comfortable diving into dashboards to identify trends (e.g. a dip in off-the-job training hours) and intervening before they become issues. Youre comfortable using data to drive decision making and hold people accountable and achieve outstanding results.

• You embody strong problem-solving skills. When a Strategic & Large Enterprise client has a concern you dont panicyou investigate communicate and resolve.

• You are a team player who collaborates well with peers your manager and cross-functional partners. You are transparent about challenges and proactively reflect on how to improve the team. Youre transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals.

• You have excellent verbal and written communication skills able to code-switch effectively between internal coaching conversations and external client-facing correspondence and are able to work effectively with people at all levels.

• You treat everyone in your team equitably ensuring all team members feel a sense of belonging and value.

• You own your own development and role model best practice in everything you do.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1