Principal Technician

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004952

Role Duties and Responsibilities

• Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements;
• Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs;
• Coordinate with customer SACT CISOPS to establish requirements for VIP conference support (i.e. VTC and A/V) translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services;
• Support the Agencys VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and as required function as the Agencys gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies;
• Support the Team Lead as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR);
• Support NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems support the team as field engineer whenever required to update or replace obsolete subsystems;
• Function as the NCI Agency point of presence in North America for all VTC and A/V services including the supporting the management of industry contracts;
• Liaise with the Agencys VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and as required function as the Agencys gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies;
• Perform other duties including travel to other NATO locations as may be required.

Essential Skills Experience and Certifications

• At least 5 years relevant experience as a VTC and Audio Visual
• Practical experience in planning installing or maintaining
• audio/visual equipment and their associated voice or data terminal line and routing equipment;
• Experience in the installation maintenance and repair of Audio/Visual and simultaneous interpretation equipment;
• Experience in a customer service support environment;
• Experience in a problem and incident management.

Desirable Skills Experience and Certifications

• Prior experience of working in an international environment comprising both military and civilian elements;
• Cisco Certified Network Associate (CCNA) Certified;
• Polycom Certified Videoconferencing Engineer (PCVE) Certified;
• Info Comm AV Installation Level 1: System Fabrication;
• NATO HD Video Tele Conferencing Facilitator (VTC HD);

Working Location

• Norfolk USA

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Required Experience:

Staff IC

Employment Type : Full Time
Experience: years
Vacancy: 1