Retail Manager FTC

WE ARE LANDSEC

We identify and shape places that create opportunity enhance quality of life and bring joy to the people connected to them.

This is how weve created the UKs leading portfolio of urban places and one of the largest real estate companies in 10 billion portfolio is built around premium workplaces the countrys pre-eminent retail platform and a residential pipeline that will redefine urban life.

Weve honed this ability over 80 years. Spotting the opportunities building the partnerships and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

The Role:

• Collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
• This exciting role will require a combination of strategic thinking retail and operational oversight and relationship management skills to ensure the success of Gunwharf Quays and brand partners trading at the Outlet.

This role is on a fixed-term contract basis until 31st of March 2027.

The Team:

A vital member of a high performing centre management team to create and implement strategies and business plans for the centre.

What you will be responsible for:

Strategic Focus:

• Identify sales and income growth opportunities by collaborating with Brand Partners to understand their trading and marketing strategies with a strong emphasis on priority retailers that drive high-value income growth for Landsec.
• Develop and execute a comprehensive CRM strategy in partnership with all Brand Partners to support the strategic asset plan.

Brand Partner Relationship Management:

• Conduct regular visits to Brand Partners to foster strong working relationships gather performance insights and enhance collaboration.
• Design and implement a communication strategy that keeps Brand Partners informed about commercial marketing and operational matters.
• Collaborate to ensure consistent high-quality brand presentation focusing on windows hot zones and store entrances.
• Maintain accurate and up-to-date records of all Brand Partner contact details including Store Managers Area Managers and head office contacts.

Data Analysis and Reporting:

• Compile and analyse weekly Brand Partner sales data ensuring it accurately reflects trading activity and provide timely reports to internal stakeholders.
• Review and analyse available data to assess retail leisure and managed operations performance identifying variances compared to last year and budget projections.
• Maximize the use of centre and industry data including CACI footfall dwell time average spend catchment areas and customer profiles.

Customer Service Training & Coaching (Brands):

• Collaborate with the centre team to ensure exceptional customer service is consistently delivered.
• Lead the Centre Induction Training for all new Brand Partners covering both operational and commercial requirements.

Marketing:

• Drive awareness and engagement with the centres website promoting both the centres and Brand Partners offers to boost sales and income.
• Partner with the marketing team to encourage Brand Partners to participate in sales-driven activities such as events promotions and campaigns aligned with the centres marketing strategy.

Commercialisation:

• Work closely with mall operators to maintain high standards of presentation and service ensuring alignment with mall space guidelines and the centres strategy.

Additional Requirements:

• Collaborate with the centre team to enhance the overall experience for both guests and Brand Partners.
• Perform the role of Duty Manager as needed or as agreed with the Centre Director including weekend shifts on a rota basis.
• Ensure all work is carried out in compliance with Health and Safety regulations.

Your skills experience and qualifications:

Essential criteria

• Relationship Building
• Customer Focus
• Tenacity
• Priority Setting
• Problem Solving
• Commercial Awareness

Life and Benefits at Landsec

We have a great benefits package there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special My Day to take off for whatever you choose.

• Enhanced pension contributions Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance Health Cash Plan Life assurance and income protection.

• Enhanced maternity adoption shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and Give As You Earn programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme digital GP cycle to work scheme a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please get in touch with our recruitment partners by emailing

To find out more about our approach visit our Diversity and Inclusion page.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1