A fantastic opportunity has arisen for an experienced Air Operations Coordinator to join a global freight forwarding business based at Heathrow.
\nWorking within the General Cargo department, this is an excellent opportunity for someone with experience in either Air Imports or Air Exports to broaden their knowledge, with full cross-training provided across the opposite mode.
\nYou will work as part of a busy operations team, coordinating international air freight shipments and liaising with customers, airlines, overseas agents and internal departments to ensure shipments move efficiently from start to finish.
Duties & Responsibilities of an Air Operations Coordinator\nCoordinate international air freight shipments from booking through to final delivery.
Manage either import or export shipments, with full cross-training provided across both functions.
Prepare and process shipping documentation, including MAWBs, HAWBs, customs documentation and commercial invoices.
Liaise with airlines, overseas agents, transport providers, customers and internal departments.
Book freight with airlines and monitor shipments throughout the transportation process.
Provide customers with proactive shipment updates and resolve operational queries.
Ensure shipments comply with HMRC regulations and company procedures.
Complete job costing, invoicing and maintain accurate operational records.
Support colleagues across the wider Air Freight department during busy periods.
Deliver excellent customer service whilst ensuring shipments are handled efficiently and on time.
Previous experience within Air Freight Imports or Air Freight Exports.
Good understanding of international air freight operations and documentation.
Knowledge of customs procedures would be advantageous.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage multiple shipments simultaneously.
Ability to work effectively within a fast-paced freight forwarding environment.
Proficient in Microsoft Office applications.
Able to provide a full 5-year checkable employment history.
Able to successfully complete a Basic DBS check.
Salary between £32,000 - £38,000, depending on experience.
Monday to Friday, 09:00 - 17:30.
Quarterly Performance Bonus currently ranging from £1,000 - £2,500 per quarter following successful completion of probation.
Private Medical Benefits.
Company Pension Scheme.
Bike to Work Scheme.
Employee Referral Bonus Scheme.
Employee Recognition & Rewards Programme.
Employee Discount Platform.
Genuine career development with full cross-training across Air Imports and Air Exports.
Based at Heathrow within a global freight forwarding business.
If this Air Operations Coordinator role sounds of interest, please apply online now!
Air Operations Coordinator • Feltham, ENG, GB
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