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Virtuoso
Level 2 Support EngineerVirtuoso • West Malling, Kent, UK
No longer accepting applications
Level 2 Support Engineer

Level 2 Support Engineer

Virtuoso • West Malling, Kent, UK
30+ days ago
Job type
  • Full-time
Job description

What were looking for

Virtuoso, a leading managed service provider, is on the lookout for a talentedLevel 2 Support Engineerto join our high-performing Tech Support Team.

This is a fantastic opportunity for someone with 2+ years of service desk experience whos ready to take the next step in their career. Youll work with a wide range of technologies, support global SME clients and mentor our Level 1 Support Analysts.

What you will do

  • Provide technical support to clients, focusing on fast resolution and outstanding customer satisfaction.
  • Troubleshoot and resolve issues across Windows (including Server), macOS, Microsoft 365, networking, and cloud platforms.
  • Liaise with vendors, suppliers, and internal teams to resolve incidents and implement solutions.
  • Maintain accurate and up-to-date support documentation and knowledge base articles.
  • Help to grow our Level 1 Support Analysts by sharing your knowledge, skills and experiences.

What youll bring

  • 2+ years experience in a customer-facing IT support or service desk role, ideally in an ITIL-oriented environment.
  • Strong troubleshooting skills across desktop, server, and cloud environments.

Experience with Microsoft 365 policy and configuration ma...

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Level 2 Support Engineer • West Malling, Kent, UK

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